Tax Year Prior to 2020: The number for TurboTax to speak to a human being

[nenatara2]

Speak to a specialist

[nenatara2]

Need number to talk to a specialist live.

[Irene2805]

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

@nenatara2

[avondale432]

The IRS is now telling me I owe them over $1,000.00.

I DON'T KNOW WHAT TURBO TAX FILED, BUT i GAVE THEM THE CORRECT INFORMATION.  I HAVE NEVER IN, ALL OF MY LIFE, HAD ANYTHING EVEN REMOTELY HAPPEN TO ME. KINDLY REFUND MY MONEY OR STRAIGHTEN OUT THE PROBLEM.

PLEASE LET ME HEAR FROM YOU AT YOUR EARLIEST CONVENIENCE.

RUBY

[phone number removed]

[tagteam]

@avondale432 No one can call you. but you can contact phone support via the link below.

What is the TurboTax phone number? (intuit.com)

[Youngwhip98]

I need a copy of my w2 form please

[xmasbaby0]

I NEED A COPY OF MY W-2  (or 1099)

TurboTax does not have a copy of your W-2—the Wage & Tax Statement—issued to you by your employer, (nor does TurboTax have copies of your 1099’s).   You should always save those documents for your own records. You could ask the employer(s) for copies or you can get a copy from Social Security (for a fee of $90).

To get a copy of a W-2 from Social Security https://faq.ssa.gov/en-us/Topic/article/KA-02501

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-an...

If you saved a pdf of your completed tax return, the worksheets will show the W-2 information you entered, but not the actual W-2.

You can get a wage and income transcript from the IRS:  It will not show the actual W-2, 1099’s, etc, but will show the income information the IRS received.  It will not, however, show your state information. It will only show the federal information.

https://www.irs.gov/individuals/get-transcript

Or you can pay the IRS $43 for an actual copy of your tax return which will include copies of your W-2’s     

https://www.irs.gov/pub/irs-pdf/f4506.pdf 

https://ttlc.intuit.com/questions/2561916-how-can-i-get-a-copy-of-my-w-2

[DawnC]

You need to contact the employer who issued the W-2 if you need a copy.   @Youngwhip98

[Karen Houser]

I need help from a human doing my simple taxes for 2019 and 2020. Please

[xmasbaby0]

@Karen Houser 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

You have two tax returns to prepare---one for 2019 and one for 2020.   Do not try to combine them in any way.  Each one has to be done separately.

Each tax year has to be filed separately using the forms for the specific tax year.  They cannot be combined in any way--do not even put them in the same envelope when you mail them.  Software for past years is available back to 2017.  Any earlier years can only be prepared on paper forms by hand--and those refunds have been forfeited now.

The current online program can only be used for a 2020 return--no other year.  And if you did not file a 2019 return you will have trouble e-filing 2020.  When it asks for your 2019 AGI try using zero.  If zero does not work then you have to print, sign and mail 2020.

Online preparation and e-filing for 2017, 2018 and 2019 is permanently closed.

To file a return for a prior tax year

 If you need to prepare a return for 2017, 2018, or 2019 you can purchase and download desktop software to do it, then print, sign,  and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.

Remember to prepare your state return as well—if you live in a state that has a state income tax.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.

If you are getting a refund, there is not a penalty for filing past the deadline.  If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.

[JotikaT2]

Please use the following link to contact us.

Please be aware, hold times may be longer than normal due to the filing deadline.

Contact TurboTax 

Just as an FYI, you will be able to prepare your 2020 tax return using the online software.

To prepare your 2019 tax return, you will need to use the following link to download the program for 2019.  This will ensure your 2019 information is reported on the forms for the correct year.

Prior-year tax return information

@Karen Houser

[tickedoffone]

Good luck with that.  I had never had an issue with my taxes. I followed the directions of one of their “ Professionals” and I’ve had nothing but problems since. And getting a real person on the phone. It took me over a week and they wouldn’t answer my question until I paid for that years TURBO TAX. I wasn’t using it so I was out of luck.  

[xmasbaby0]

@tickedoffone You posted "Good luck with that.... "

But the last time anyone else posted to this thread was more than two months ago, and no one can tell who you are replying to.   Do you have a current problem that you need help with in the user forum?

[Buddywr82]

My agent was supposed to call me a 11am It is now 12 Am  Please help me get to Her  Her name is Marisela

[xmasbaby0]

@Buddywr82 No one from the user forum can do that.  We do not have a way to connect you to customer support or to arrange calls with your "expert."

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

Are you using online Live TurboTax?    (We cannot tell from your post what software you are using)

 You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 5 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live