I ordered the Mac software download assuming that’s what I needed for my iPhone. Now it’s charged my back account but won’t let me file my taxes on my iPhone/iPad
You'll need to sign in or create an account to connect with an expert.
The 2018 tax year is over so the mobile app will not work for you. A download of the cd version will work if you can rent or use a MAC.
Contact turbotax during business hours to see if you can change your purchase. https://support.turbotax.intuit.com/contact/
You need a full PC or Mac to use desktop software. You cannot use desktop software on a mobile device like an iPhone or iPad.
[edited to explain further-]---the mobile app is online software. It not possible now to use any online TurboTax software. Online tax preparation and e-filing are permanently closed. In order to complete your 2018 return you need desktop software--the CD version or the download, which must go on the hard drive of a full PC or Mac. That software cannot be supported/installed/downloaded on a mobile device.
i have wrong product. I need to do an LLC. and i have ID code: [removed] thought i was renewing my 2019 tax return ID: [product key removed].
i need to file a LLC
HELP
charles
[phone number removed]
We can't help you in this user forum.
Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
Jackdmv5
New Member
gfwalker7
New Member
rolandoparkrenta
New Member
kumudbunty
Returning Member
user819405944
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.