i never get my free state file

Forum|Forum|1 year ago
February 10, 2025
3 replies
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mesquitebean

Level 15

Please explain. Are you using Online TurboTax or desktop TurboTax? If desktop TurboTax, what edition--Basic, Deluxe, etc. If Online, what edition--Free Edition, Deluxe, etc.

2777Author

Level 2

I got the paid down load. No disk available this year. I paid for the deluxe with one free state tax but when I filed it charge me $25 to do my State. I have the same problem with it every year you pay for something that you cannot get. As far as I’m concerned, TurboTax owes me the $25.

suziqt125

Level 2

I literally just got off the phone with customer service. You HAVE to speak to a supervisor and have them check your product key. It will tell them which product you bought and if it came with the free state file. Last year it happened to me and I got so frustrated I just paid the $25 but this year I fought back and she got me my free file. They use the pay by phone on the app to credit you for the state.

VolvoGirl

Level 15

In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.

dw888

Level 2

I don’t have my free state either. I bought the desktop premier from Costco. The cover says one print free state.

There are a few issues. First, it downloaded California along the updates when I opened it up after the installation. I don’t know why but I didn’t pay attention. But when I finished the federal and started my state (Illinois), it asks me $45 to prepare. I called the support they believed it is California that caused the problem but they didn’t know how to remove it. Second, I reinstalled TT. This time I didn’t update when I launched it. So no California is downloaded. But I am still asked to pay $45 to start the Illinois. This seems a SCAM! Talking to TT tech support was frustrating. They have no idea and ask me to file refund request to TT. I will talk to them again. But if anyone has any idea, please! Appreciate it