I don’t have my free state either. I bought the desktop premier from Costco. The cover says one print free state.
There are a few issues. First, it downloaded California along the updates when I opened it up after the installation. I don’t know why but I didn’t pay attention. But when I finished the federal and started my state (Illinois), it asks me $45 to prepare. I called the support they believed it is California that caused the problem but they didn’t know how to remove it. Second, I reinstalled TT. This time I didn’t update when I launched it. So no California is downloaded. But I am still asked to pay $45 to start the Illinois. This seems a SCAM! Talking to TT tech support was frustrating. They have no idea and ask me to file refund request to TT. I will talk to them again. But if anyone has any idea, please! Appreciate it
