Why did I get response "Our records indicate that you are not entitled to efile one or more formsets." When I tried to efile?

[darylbell10]

767947

[Nassare]

How I can contact these People.

anyone know how?

[TerukoL]

TurboTax has worked hard with the IRS to be able to e-file Forms 8915-E and 7202.  Since this will require programming adjustments for both the IRS and TurboTax, it will be a few weeks before these changes are made.  If you wish to file this form, you have the following options:

1. Mail in your return now and not wait until the form is available to e-file.
2. E-file your return without the form, and then file an amended return with the form attached to it (amended returns now also can be e-filed for greater convenience).
3. Wait until the form is available in TurboTax and e-file your entire return at once.

Feel free to reach out if you have any questions on how to do this.

[Nassare]

What are you talking about.

I do not have either one. 

And I would like to  e-file,

If your company can't do that, then I would like to get my money back and

file with different company.

Please let me know

[LindseyLO]

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)b. Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

[sitesucks]

available? what do you mean available?

YOUR site REFUSED to efile my taxes with this same error.

I went over to another site and it efiled the FIRST tiem without a single hitch.

Ive already gotten my state taxes back.

This is YOUR website doing this crap...its nothing to do with us or the IRS

[sitesucks]

Go to TaxAct. I did.

Got tired of their idiot bogus errors here.

Got my taxes done the first time without a single problem and already got a state return.

[kmcknight97]

You can use FreeTaxUSA.com it was a lot easier than using TurboTax.

Filing my federal return was free and then $12.95 per state that I had to file for. Took me maybe 20-30 minutes max.

[Nassare]

I should did that.

However,  Nothing what they are saying are the problem

If you have "Our records indicate that you are not entitled to efile one or more formsets"

that's mean you did not pay for state return 

for me $50 extra to fix it

[AkinaLO]

Please refer to the following article to request a refund.

How do I request a refund for my TurboTax product?

If you feel you need assistance, please contact TurboTax support.

What is the TurboTax phone number?

[noeoca]

How do i get my $60 that i had to pay to efile refunded?

[noeoca]

i need my $60 refund because it did not let me know i wasn’t eligible for efile  

[VolvoGirl]

@noeoca  Did you use the Online version or the Desktop CD/Download program?  In the Online version there is no fee to efile.  The fees are to prepare the return whether you efile or print and mail.  

Why couldn't you efile?  Maybe we can help you fix it.

[noeoca]

I did them on the app on my phone and when i was planning to efile so i payed the $60 and when i went to efile it wouldn’t let me because it said i need my AGI from 2019 and this is my first time filing for tax return. So now i have to print my taxes and send them through the mail. i just want my $60 back

[DoninGA]

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@noeoca wrote:

I did them on the app on my phone and when i was planning to efile so i payed the $60 and when i went to efile it wouldn’t let me because it said i need my AGI from 2019 and this is my first time filing for tax return. So now i have to print my taxes and send them through the mail. i just want my $60 back

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Since you did not file a 2019 tax return did you try entering a 0 (zero) for the 2019 AGI and e-file the tax return again?

There are no e-file fees when using the TurboTax online editions, federal or state.  The TurboTax account fees are for the use of the software to assist in completing a tax return.  The fees are the same whether a tax return is e-filed or printed for mailing.