I lost my TurboTax prepaid visa need assistance

[Dru9090]

Is my refund on my cardq

[Dru9090]

I don't need a new card

[SForrestLO]

@Dru9090

We will not know what you chose as your refund method. If you requested the card, you can check to see if the IRS has a deposit date for your refund then check your card balance.

Please use this link to track your refund from the IRS

You can contact card customer service for assistance with the card.

[ffllc19]

I need a new card mailed to[address removed]. Also my new contact # is [phone number removed]. Thank you

[DoninGA]

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@ffllc19 wrote:

I need a new card mailed to 240 North Ave Athens,GA 30601. Also my new contact # is [phone number removed]. Thank you

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https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost

If you lose your card or believe it to be stolen, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement for more information.

[xmasbaby0]

@ffllc19 

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

No one in this user forum can access your Visa account or help with it. 

For help with your pre-paid Visa card: 

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.