I have filed both Fed & State Returns with TT 3 times and IRS has rejected for same reason 3 times. I have gotten no Results helping me from 4 of Experts with no results

[getitdone1957]

IRS has asked for my AIG from2019 Taxes and I have given them exact figure from my 2019 1040 form - they do not recognize this and keep rejecting me.

[getitdone1957]

When can I expect answer or full TT refund of $130?

[Anonymous]

You can request a transcript or a copy of your return on the IRS Get Transcript site, in which you would not have to pay. Keep in mind you will need to create an account with the IRS, which is free to do! Your transcript will have your AGI as it is recorded by the IRS.

[xmasbaby0]

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[TWickSr]

I am at a lose, as I have tried to correct the error, but I do not know what the error is.

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

@TWickSr