I don't see a capcha image, so I can't transmit my returns. How do I fix this? I have done everything.

[MichelleLO]

If you are not able to see the reCaptcha image when transmitting your returns, please see the below TurboTax FAQ for troubleshooting steps:
https://ttlc.intuit.com/community/e-file/help/what-if-transmit-returns-doesn-t-work/00/25805

[mesquitebean]

Here's some additional info about the Captcha:

If the "I am not a robot" Captcha is not working right or has missing elements, try the following steps:

NOTE:   Are you using any ad blockers or script blockers?   If so, that may be blocking the Captcha.

Otherwise, here's how to troubleshoot:

• First, simply refresh the page in your browser and see if that changes anything.
• If not, then log out and clear your browser Internet cache.
• Close the browser and reopen it.
• Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
• Log in and try again.
• If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
• Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

[mandolele]

For me, after trying multiple browsers and pop-up/cookie combinations, the solution was to disable my VPN. Not what I'd like to see, as the VPN is made for situations like this: protecting sensitive data transmission. But, I hope this info helps others. 

[wtf irs]

Thank you for the tip. My problem was the vpn also.