I am trying to input my w2 manually but there is no input screen. Just a blank page.

[bgtsaluki]

Turbo tax 21 downloaded to my pc.

[Critter-3]

Did you run a program update lately ?   

And make the entry in the step by step mode and NOT in the FORMS mode.  

[rjs]

The W-2 section of 2021 TurboTax is very slow. When you get the blank screen, wait 15 seconds or so and see if anything appears.

[bgtsaluki]

Thanks.  I tried that and still nothing but a blank screen.  I installed and reinstalled, no joy.  Running windows 10, turned off all security, rebooted, same results.

[Tamed3]

W2 screen is just blank.  Did uninstall and reinstall no luck.

Any ideas?  

[EbonyL122824]

Follow the instructions in this link here to troubleshoot the blank screen. Use this link here to contact Customer Support if you need further assistance. 

@Tamed3

[Teemoe]

Running as Administrator solved the problem for me.  I am Windows 10 and Chrome.  The W-2 input screen magically appeared after following the recommendation to run TT as administrator.  Whew.

[phillrocle]

Running as administrator clears the issue but also seems to slow the program down. It is also apparent that I need to run this way each time I use it.

For as many years as I have used TT, this is a major issue, and I was just lucky to find an answer here

[SForrestLO]

If you've tried the resolution listed above and are still experiencing problems, you can contact support for additional assistance.

This FAQ will provide you with the steps to contact an agent.

[Hermanmd]

When I try entering my W2 information manually it won't let me enter anything. I'm not sure what the issue is. When I try calling the 800 number I can't get a real person on the phone. Super frustrating!!

[HeatherPLO]

Please see the Help Article here on how to troubleshoot blank screens, missing images, or buttons.  

@Hermanmd

[GRAMMEY]

I had this happen for several years in a row.  Then it expanded to not being able to access other things. I tried installing the program on a different computer.  It worked. I suspect it was a conflict with my virus scan program. I have Kaspersky on the PC I was using when i had problems. I use Webroot on my laptop where the program will work. Both are Windows based computers.