I am trying to import data for stocks. But it states unable to log in and issue with system configuration. Reference code 25625. How do I fix this?

[Anonymous]

This is using Windows Desktop version.

[Anonymous]

I tried clearing cookies, enabling pop ups, switching default web browser, restarting the computer, and I confirmed that my account log in works online. However, in order to upload stock data it is mandatory to create an account. But I keep getting that error message when i try to log in with the desktop program. 

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

[Anonymous]

I called the phone number. Someone by the name of Camille answered but she was unable to help. She didn’t listen to the problem and she was rude. She repeatedly kept stating there is something wrong with the download.

Is there someone who can fix this?

[CassLO]

You may need to check your brokerage to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent, and you might need to do something similar to what is described below: 

• How can I fix my 1099 import issue?
• Additional Import Help

@Anonymous 

[flattax2023]

Do you have a solution? I spent over an hour on the phone with TurboTax support and could not resolve the issue.

[EbonyA]

Please review this help resource @flattax2023. 

[flattax2023]

Went through that with TurboTax support. It did not help.

[MoniqueLO_]

Are you still receiving error 25625 or a different error?

@flattax2023 

[flattax2023]

Positive.

[CarissaM]

Since you are still experiencing the issue, please click here to give us a call. @flattax2023 

[flattax2023]

In my case, I fixed the problem by deleting intuit directory under both Appdata/Local and Appdata/Roaming and then reboot my PC. Note Appdata is a directory under your home directory and by default hidden from your view. After that I had to reenter my TurboTax license code. I think this problem was caused by the email address I first used to register. Instead of using [email address removed], I used [email address removed].