It looks like you are an Advantage member. If your credit/debit card was charged, then the download should have been in your account since mid-November.
Log out of TurboTax, delete your browser cache, close the browser and
reopen it. Then use this download link to retrieve your purchase,
logging in with the User ID and password for your Advantage Account:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If
the download file isn't there, then look to see if you have
multiple accounts (User IDs), and if the download might be in another
account. To get a list of your User IDs and recover account access, you
can use the tool at the link below. Try using your phone number first. If necessary, then try the email addresses you can access. Once you know all of
your User IDs, then try each one at the download link I provided above.
NOTE: Before running the account recovery tool below,
log out of all Intuit accounts including this user forum, or you might
end up in a loop. Then clear your browser Internet cache, close your
browser, then reopen it, and go to the link below. You may wish to copy
this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If
still no luck after running that on your phone number and each email address you have, then
run the tool yet again, but this time choose the small blue link that
says "Try something else", and it will look you up by SSN and other parameters.
If you still don't find it after all that, use the form at the link below to schedule a callback. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
https://support.turbotax.intuit.com/contact
