I already paid for TurboTax Online 2018, how can I download the desktop version for free?

[aaronlan95]

I purchased TURBOTAX ONLINE SELF EMPLOYED TAX YEAR 2018 PREP and TURBOTAX MAX BENEFITS R2018 in 2019, it's not available anymore online and I still need to finish filing (my filing was initially rejected). The help section recommended I purchase turbotax desktop, but I already paid for TurboTax Online for 2018. How can I download TurboTax Desktop for 2018?

[xmasbaby0]

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return

[aaronlan95]

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

This link advises paying for the desktop software. I already paid for the 2018 online filing. My question was how can I download the 2018 TurboTax Desktop for free because I already paid $190 to file online for 2018.

[aaronlan95]

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

This link advises paying for the desktop software. I already paid for the 2018 online filing. My question was how can I download the 2018 TurboTax Desktop for free because I already paid $190 to file online for 2018.

[wjc1234]

I'm having the same issue and no one seems to know how to do this. If I get an answer from tech support, I will let you know. Unreal.

[xmasbaby0]

If you already paid for online 2018 TT then you can ask customer support for a download of the desktop version of 2018.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time