How to change phone number

[Jacqueline50]

I can't log into my account with my old phone number [phone number removed]. Please change it to my new phone number  [phone number removed]. 

Thank you,

Jacqueline Hardin 

[Critter-3]

The Online system is not operational until sometime soon when the 2020 program opens up ... at that time you can log in and change your information ...  there are 3 ways to log in ... use the correct password, text to phone or other ... one of them will get you in. 

You have to sign onto your 2019 online account using the exact same user ID you used to create the 2019 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2019 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

[thompson42]

How can I update my phone number

[Critter-3]

First you need to log in ...  https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-passw...

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...

[Elite251]

I cant get into my account because the old phone # is disconnected. What do I do?!!

[Critter-3]

When you log in there are 3 ways to verify it is you ... and option 3 has 4 options of it's own ... you should be able to access the account using one of these 6 ways ... then once you are in you can update your PII.

[Loyal38]

[phone number removed]

[elba1188]

I can change my phone number because i need to log to my account the phone number

[xmasbaby0]

@elba1188 https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...

[Critter-3]

Look at my answer above ... if the phone number will not work use the other ways option 3 D.  

[belle1220]

I can’t log into acct cause it wants to send verification to old cell phone number

[EbonyL122824]

You can use this link here to recover your account. There is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. If you still can't access your account, you can contact TurboTax Support for assistance by following this link here.

[marktton250]

Hello, My name is Mark De Jesus I would like to request a changes regarding my turbox tax account with my new cellphone number. So i can have the access again. Thank you!

[marktton250]

Samething here. I cannot access my old phone number please help me change with my new phone.

[AlanT222]

Click here to get access to your account if you have a new phone number.