How many computers can a turbotax installed on using one serial number?

[VolvoGirl]

@ttlongtimeuser   Are you asking about a Canada return?  Canada is different.  It might be only one install or computer.

[lorrainesiders]

Your question is not directed to me, but I do want to install Turbo Tax on 2 of my home computers.  The reason is because one computer is brand new and will replace my older computer I am currently using in the coming months.  I want to download into both computers as I transition from the old to the new. 

[Mike9241]

for the US version of the desktop of  TT, it can be installed on 5 computers. 

[tschindler]

So for the different people in one household can they have their own intuit account on the same key code or does it have to be the same intuit account? Daughter is trying to use the download where I used the CD and it's saying it needs my account to accept the key code on my daughter's computer.

Thanks

[dinger2625]

I ended up calling Turbo Tax.  I had used the CD that I purchased from Costco to install Turbo Tax on my PC.  My daughter wanted to download the program to her Mac while she was using my log in and password for the account.  We were unsuccessful.  Eventually Turbo Tax had to issue a new Key Code so that she was able to download the program. 

[gmselec]

so wow did it work out

[LanikaiGirl]

@ttlongtimeuser 

Were you able to install the software on another device?

[VolvoGirl]

Yes, There is a problem if you first installed the CD. It doesn't connect you to an account you can find. You have to call in and ask for the download and a new License Code. Hopefully you get a customer service person who knows about it.

This guy explains it well
https://ttlc.intuit.com/community/taxes/discussion/resolved-after-many-calls-cannot-reinstall-downlo...

[ttlongtimeuser]

Yes, I was able to.   However, there are some other TT software problems.  On my one laptop, I need to have the USB stick with a tax return I started earlier, otherwise, it keeps asking me to activate TT over and over again and of course you can't use the same license#.

[Percy]

I'm having trouble installing on more than one computer. I installed it on the first computer from a CD. I need to download it on the second computer.

I then went to InstallTurboTax.com and signed in to my account. When I entered my license number, I received this message: 

Let's get your download started

This license code has already been associated with an account. Please check that account and look for it in Downloads.

Enter your license code to confirm your purchase and retrieve your download. This code can be found on the instructions that came with your CD. Learn More

But I can't get it to show up in Downloads for my account.

[VolvoGirl]

Yes There is a problem if you first installed the CD. It doesn't connect you to an account you can find. You have to call in and ask for the download and a new License Code. Hopefully you get a customer service person who knows about it.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact

[89ardwick]

Can my son install my Turbo tax version on his computer too?

[KatrinaLO]

Yes, your son can install the software on his computer as well. Please see the information in this TurboTax FAQ here for assistance.

[ILuvTaxes29]

Beware, if you need both Windows and Mac versions the "InstallTurboTax.com" website will not allow you to download the other version after you install the software using the CD.

I installed the Windows version and now can't access the Mac one.

[VolvoGirl]

If you first installed from the CD it doesn't let you download either of them, Mac or PC.  There is a problem.  You have to call in and get the download and a new License Code.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632