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The IRS did not begin to accept 2020 returns until February 12. You may need to allow some time for the IRS to catch up.
Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.
Your federal refund amount is on line 34 of your Form 1040
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
Phone numbers are provide thru this venue:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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