How do I submit a Turbotax bug to Intuit?

[taylor-haverkamp]

It's reporting two different numbers for my state tax credit due to taxes paid in other jurisdictions, and I took screenshots to demonstrate the issue.

[DoninGA]

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

[taylor-haverkamp]

This isn't helpful.  The automated chat bot wants me to sign up for the Live product so I can chat with a CPA; I want to submit a bug report to TurboTax so they can correct the numbers in the workflow.  I shouldn't have to buy additional products to get this straightened out - commercials of people asking the box for support resonating pretty strong right now.

[DoninGA]

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@taylor-haverkamp wrote:

This isn't helpful.  The automated chat bot wants me to sign up for the Live product so I can chat with a CPA; I want to submit a bug report to TurboTax so they can correct the numbers in the workflow.  I shouldn't have to buy additional products to get this straightened out - commercials of people asking the box for support resonating pretty strong right now.

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Your post indicates you are using the TurboTax Deluxe online edition so there is no requirement for you to upgrade to speak with a support agent.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[taylor-haverkamp]

Again, I already tried this before posting to the community; it gave me the options of posting here (hence this post) or paying $ to talk to a CPA, neither of which is helpful.  Giving up on this, not worth the time it takes to make any progress. 1/10 feedback rating

[CC38]

Hi,

I would also like to report a different Turbotax bug to Intuit. I tried to post it on the forum but didn't get any response. I hope you can help me here.

Free Edition is supposed to allow users to report foreign mailing address to IRS and indeed it does. However, before I can e-file my Federal Tax to IRS online, I need to complete the product registration with Intuit and it requires a U.S. address. Even though I can provide my friend's US address to Intuit, I'm not allowed to do so because importing mailing address option is grey out and I cannot uncheck it and change the non-US address manually. Hence, I'm stuck at this stage and cannot e-file my Federal Tax return. Since I live abroad with different time zone, it will be quite expensive for me to call your toll free hotline internationally. I appreciate if you can forward this message to the technical specialists and have them fix the issue.  Thanks.

[DoninGA]

@CC38 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Anonymous]

I faced the exact same problem reporting a bug to them. It's stupid they want us to pay to tell them about their own bug. I'd rather use H&R block which costs less and will be more accurate in my case.

[9600Baud]

I called in and reported this BUG in January,  its now March and still not fixed

**** This is a Major BUG ******

The system is not holding the Spouse IRA contribution, 

 I have two IRA contributions made in January for 2020,  when entered they are both taken into account as Deductible and I get the tax advantage ,

**** When the program is closed and reopen,  its classifying the IRA for my spouse as NON-Deductible****

Even though I go back and fix the entry, this is happening every time I close and open the program 

This is major BUG and could affect many people

[piano440]

Hi,

There is a bug in Turbo Tax Deluxe in the deductions and Credits section. The program is stuck. It will not go beyond this:

"Congratulations, you get a tax break" 

You get the Qualified Business Income Deduction

When you continue, you get nowhere. It stays there no matter what you do.

Help!

Tech support has not been helpful

[MoniqueLO_]

You may want to try clearing out your browser's cache and cookies.

Here is information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Here is information on how to clear your cache

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

If you need additional assistance please feel free to contact customer support. I have included that information below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[RMollel]

I discovered a software bug with turbotax (not security related) but for the life of me, i cannot find a way to submit an email to turbo tax. They basically block ALL means!! How stupid is that????

I spent couple hrs going around in circles on their website, then on their 1800 number that would NOT let me get thru to a human!!

[SmartFire]

The same experience. 

I found a bug in TT Home & Business. In the ISO Exercise and Hold section of Personal Income, I accidentally entered my husband's company first. I realized my error and tried to fix it by changing the company, and it doubled my ISO value. I have tried to delete everything and start over, but it will only delete the last entries and the original value (correct amount, but no forms show up to edit when I select edit.) Please look into this.

And enable some simple way to report a bug to your staff Intuit! Jeez. 

[MichelleLO]

Thank you for bringing this issue to our attention. Although we have limited resources in this public forum, we have some tools available that may help determine what is happening in your return. 

Regarding the issue you are experiencing with your ISO value, we would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

 TurboTax Online:

1. Sign in to your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. lease provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number that was generated in the response.  

@SmartFire

[john257]

I am entering a series of Form 1099-NEC's.  Each 1099 must be assigned to one of two business. For the first several forms, it shows the two business names from last year and I check the appropriate one.  Then it stops showing both and I type in the name of the second business and it allows me to check that one in the next screen.  After ten 1099's, it stops transferring the typed in name to the final screen where the choice must be made.  The only option is to select the wrong business and it will not let be proceed any further unless I do so.  Can this be fixed?