How do I speak to a human representative?

[tagteam · Accepted solution]

https://ttlc.intuit.com/replies/3300041

[jonallen89]

I have followed this process repeatedly with no positive results. As the situation has become stressful, I only wish to close this account.

[pjgregory]

My federal and state returns were rejected because I didn't have the correct number from last years return. I went to your screen to get a new number since my wife died last August. I used the number you sent to my telephone. Now I receive a message to resent it but it won't let me. Is there anyway I could speak to a representative. Please help me. No more run arounds

[bushelgr]

How do I speak to a human representative

[heidibenortham]

This does not work. I have been trying for days. I need a form from 2018. I am about to lose health care coverage (critical) because turbotax will not answer any phones

[DoninGA]

---

@heidibenortham wrote:

This does not work. I have been trying for days. I need a form from 2018. I am about to lose health care coverage (critical) because turbotax will not answer any phones

---

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[heidibenortham]

What is a form 8965? Why do I need this but do not have it?

[DoninGA]

---

@heidibenortham wrote:

What is a form 8965? Why do I need this but do not have it?

---

Form 8965 is not needed for a 2019 tax return.  Click on Tax Tools on the left side of the program screen.  Click on Tools.  Click on Delete a form

[DoninGA]

@heidibenortham 

If you are referring to a 2018 tax return, then the return would only have a Form 8965, Health Coverage Exemptions, if you entered the exemption number you received from the healthcare.gov website in the TurboTax program when completing the Health Insurance section of the program.  If you did not receive an exemption then there will not be a Form 8965 included with your 2018 tax return. 

There will be no one from TurboTax who can assist you with this if you never received a Health Care Exemption number.

[kkkken69]

I have tried several times to download the software that I purchased in October of 2019.  Please give me a phone number to call where I can speak to a human being or have one call me at [phone number removed].

[DoninGA]

---

@kkkken69 wrote:

I have tried several times to download the software that I purchased in October of 2019.  Please give me a phone number to call where I can speak to a human being or have one call me at [phone number removed].

---

Sign onto your download account with the exact same User ID you used to purchase the software directly from  TurboTax - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Kraglon]

My taxes was rejected. How do I send my rejected tax return?

[hardyhenrietta]

I received notice that my name had been changed.  Whats going on?

[EbonyA]

Please follow these steps @Kraglon.