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How do I report a problem or glitch with Turbo Tax software?

The software did not perform as expected when moving to my state taxes and I had to re-enter my W-2 information because the information I entered for tax year 2020 was assigned to a state that I filed in tax year 2019.
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8 Replies
thejd5
New Member

How do I report a problem or glitch with Turbo Tax software?

I'm trying to finish but I keep getting errors on regarding a "wash" of stock sales.  I'm allowed to claim zero for a wash, but TT isn't letting me get passed the 0 in the amount box for five stock sales which were a wash.  It won't allow me to uncheck the WASH box either, so how do I get around this?

AnnetteB6
Employee Tax Expert

How do I report a problem or glitch with Turbo Tax software?

This issue is currently being investigated and addressed by the appropriate team.  In the meantime, see the information below for two possible workarounds -- editing each individual transaction affected, or entering a summary of your transactions and possibly submitting Form 8453 and your documentation to the IRS.

 

The error messaging you are seeing with regard to the wash sale entries is a result of automatic rounding of the number imported from your broker or typed in by you.  If the wash sale adjustment is $0.49 or less, then it is automatically rounded to zero.  This type of rounding is allowed by the IRS.  Unfortunately, zero is not a valid value for this field -- thus the error message.

 

To resolve the issue, you can edit each individual transaction (although not from the screen in the review process) and delete the amount entered in the wash sale adjustment if it is $0.49 or less.  This will clear the error message.  

 

To do this, you will need to revisit the input section for the Form 1099-B transactions.  Use the following steps:

  • On the top row of the TurboTax online screen, click on Search (or for CD/downloaded TurboTax locate the search box in the upper right corner)
  • This opens a box where you can type in “1099-B” and click the magnifying glass (or for CD/downloaded TurboTax, click Find)
  • The search results will give you an option to “Jump to 1099-B
  • Click on the blue “Jump to 1099-B” link
  • Click Edit beside the institution name
  • Click Edit beside each transaction that contains a wash sale adjustment amount of $0.49 or less
  • Delete the wash sale adjustment amount and click Done

 

If you have too many transactions that would require editing, you can consider deleting your imported information and entering a summary of the different categories of transactions reported on your Form 1099-B (short-term covered, short-term not covered, long-term covered, long-term not covered).  This may require you to mail a copy (not the original) of your Form 1099-B from your brokerage to the IRS within three days of filing your return.  The Form 1099-B would be attached to Form 8453, which will print with your return.  

 

@thejd5

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jtkao
New Member

How do I report a problem or glitch with Turbo Tax software?

While you're at it, check the IRA contribution portion as well. It keeps telling me I have contributed over $22,500 and thus need to pay $1350 penalty. I'm over 50 two yrs ago, therefore I'm allowed to contribute up to $30k/yr. So I shouldn't be paying penalty at all. 

jtkao
New Member

How do I report a problem or glitch with Turbo Tax software?

Also, I have entered all the mileages of my vehicles driven in the previous year and how many miles of those are for business purposes. During the final comb thru, it's telling no values have been entered on schedule E of ANY of the rent houses. This is a nightmare. The manual method offered at the end to fix this just doesn't enter the right values to the correct line on the form but the form is for visual only. I can't access it at all. This is probably my last year using Turbo Tax. 

How do I report a problem or glitch with Turbo Tax software?

You have added on to a very old thread.  You don't enter your 401K contributions as IRA.  You only enter them from your W2 nowhere else.  Or do you have self employment income?  IRA contributions are limited to 6,500 + 1,000 for over 50.  What are you trying to enter?

 

IRS Pub 590-A IRA Contributions

https://www.irs.gov/pub/irs-pdf/p590a.pdf

How do I report a problem or glitch with Turbo Tax software?

Sounds like you have a business.  Are you making SEP IRA contributions?

 

Where to enter your SEP IRA contribution

https://ttlc.intuit.com/community/retirement/help/where-do-i-enter-my-sep-ira-contributions/00/26783

 

Use the Search box.  Type in "self-employed retirement".  Clicking on "Jump to self-employed retirement" it should take you directly to the Self-Employed Retirement Plans screen.

 

Go to Federal

Income

Scroll down to Other Business Situations

Self Employed Retirement Plans

 

or it might be under the Business tab in the Home & Business version.

compgah
New Member

How do I report a problem or glitch with Turbo Tax software?

Had problems setting up my Marital Status.

How do I report a problem or glitch with Turbo Tax software?

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

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