How do I opt out of Audit Defense?

[mesquitebean]

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@cyneswith wrote:

I am in CA and it was totally bonkers! Your solution worked, but i didn't read it until after I'd spent 90 minutes on the phone with Intuit support.  Not once in that 90 minutes did this solution come up... they obviously need more training around this.

Anyway, thanks --you solved it when they couldn't

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Great news!  You're welcome.  I'm glad it worked for you.  Good luck.

[hathat]

Well, I hope you saw my recent post on this.   Even tho you say No Thanks it's still there at the end.  Click on it, there's a remove link on the next screen showing the state charge, then continue.  Looks like it 's still there.  But click on charge my credit card.  When you input that info, the amount shown is just for the state charge.  But it's made me HATE turbo tax.   I did not have this problem last year, or any other year.

[Alien1943]

I selected NO on the audit defense and its forces you to pay the $45 how do we get rid of this

[DoninGA]

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@Alien1943 wrote:

I selected NO on the audit defense and its forces you to pay the $45 how do we get rid of this

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If you are using the TurboTax desktop CD/Download editions and you selected Audit Defense then on the following screen for the summary for what you are getting with TurboTax, click on Remove for Audit Defense.

If you are using the TurboTax online editions see this for removing Max - https://ttlc.intuit.com/community/downgrading/help/can-i-remove-max/01/26691

If you are a California resident see this for removing Premium Services - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/01/26266

[grasam]

I did not understand what this involves and hit the wrong

information,  Please cancel to keep me from being more frustrated.

Thank you

Grace hartzler

[TiffanyL]

May I ask have you already paid for Audit Defense? Also are you are California filer?

[peggylinda]

I said no to audit defense but it still shows up as a deduction

[mesquitebean]

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@ peggylinda wrote:

I said no to audit defense but it still shows up as a deduction

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What do you mean as a "deduction?"   Do you mean as a product charge?  Are you paying fees out of your Federal refund?

More info is needed.  Please answer all:

1)  First of all, what product are you using??   Are you using desktop software (CD/download)?

2)  Are you a California filer or in some other state?

3) If using desktop software, are you efiling a state return?   If so, there is a 24.99 state efile fee (except no fee for New York state.)  If you are efiling a state return, how did you choose to pay for the state efile fee--upfront by credit/debit card, or did you choose the option to pay the fee out of your Federal refund?  (In California that "pay out of refund" option would require the addition of "Premium Services" at $45, which includes Audit Defense as part of the package.   In other states the "pay out of refund" option has an extra service fee of $40, and does not include Audit Defense.

We can tell you more when you answer the above and clarify your situation.

[dushman]

It Works !!!!!

So with you as California user who chose that payment option, then to get rid of Audit Defense and avoid the 44.99 service fee you have to remove Premium Services and choose to pay up front by credit/debit card or a prepaid debit card you can buy in a store.    Once you remove that "pay out of refund" method, i.e., Premium Services, and continue on to pay up front with a card, it should only charge you the 24.99 plus possible sales tax.

[dushman]

it Works !!!!!

So with you as California user who chose that payment option, then to get rid of Audit Defense and avoid the 44.99 service fee you have to remove Premium Services and choose to pay up front by credit/debit card or a prepaid debit card you can buy in a store.    Once you remove that "pay out of refund" method, i.e., Premium Services, and continue on to pay up front with a card, it should only charge you the 24.99 plus possible sales tax.

[larkspirit]

If, as you say, this has been a known problem for several years, it appears that TurboTax has deliberately left the glitch in.  I clicked "no" three times to remove the audit defense as something I wanted to buy. And despite my clear indication that I didn't want the service, the software still would not let me file.

Finally I paid the ransom and TurboTax accepted my money (my bank says so). But I still can't file my taxes because Turbo says I didn't pay---so, back to the endless loop.

Needless to say, this is the last time I will buy or use TurboTax. There's an element of contempt toward consumers in this company's practices since it has  known about this problem for some time and refuses to fix it. 

[mesquitebean]

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@larkspirit wrote:

If, as you say, this has been a known problem for several years, it appears that TurboTax has deliberately left the glitch in.  I clicked "no" three times to remove the audit defense as something I wanted to buy. And despite my clear indication that I didn't want the service, the software still would not let me file.

Finally I paid the ransom and TurboTax accepted my money (my bank says so). But I still can't file my taxes because Turbo says I didn't pay---so, back to the endless loop.

Needless to say, this is the last time I will buy or use TurboTax. There's an element of contempt toward consumers in this company's practices since it has  known about this problem for some time and refuses to fix it. 

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Here's how to speak to TurboTax Support for assistance:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

[only4max]

still waiting, this is not very professional demanding Audit Insurance for simply filling tax reurn 

[only4max]

your instruction do not work to remove audit insurance. this is so unprofessional

[only4max]

absolutely. Turbotax has lost my confidence by requiring something I do not want.