How do I file a customer service complaint

[kiwi02]

I also agree. Do not use TurboTax! My taxes are very simple and I selected the free software and the standard deductions. TurboTax online told me that because I'm a homeowner, I'm required to pay for the Deluxe preparation. However, when I went to another free site to prepare my state tax return, I discovered that NO other site is charging me for a federal return except Turbotax. They attempt to trick consumers. Customer service refused to help me or refund me. Use another service or prepare to be ripped off.

[Merrik]

You cant... their website is garbage.. wont accept payment via credit or debit but when you click pay with return (which costs more) it magically works... then they make you consent to giving away personal info before you can even file... add ons and more add ons that are completely worthless..file somewhere else... 

[mowthelawn2day]

Your last representative, Jaden hung up on me. She was unable to answer. My question had very little interest in my question and very little understanding of the subject matter.

[LaShaunA3]

 We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.

Are you able to call back and speak with one of our experts who will be happy to assist you?

Additionally, once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. 

We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon. 

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab.
 

[user17728313262]

After answering "no" and "customer service" to the bot for about 20 plus questions, I was privileged enough to wait 10-15 minutes for a representative, Jasmine (silent "J" pronounced "H") who hung up on me after correcting me about pronouncing her name and listening to 2 sentences from me.  Not calling back.

It is the ONLY way to contact them. that 800 number and a bot plays 20 questions.

[DaveF1006]

To clarify, may I answer a tax question for you? 

[user17728313262]

a moment ago

Hi Suzi,

although you say that Intuit does not want this for their customers, I had the same experience as those who posted on the customer service forum.  I have used Turbo Tax Desk Top since 2019, downloading each year.  I buy it at Costco.  This year, it would not download.  Said I have to upgrade to Windows 11.   I have no clue why software that just needs to be updated for the current year needs that much Gb.  After reading the consumer complaints here, I am not sure I want to upgrade the computer and lose all the previous data on my Intuit Turbo Tax account.  I count on it bringing it forward every year.   I tried the customer support phone number and was hung up on after waiting a long time (and over 20 bot prompts) for a live person Jasmine (pronounced Hasmine) who hung up on me after 2-3 sentences.  If I get an answer from you, great.  If not, I guess the BBB and AG are my only recourses.  Not only do I have a Costco charge, but not looking at the "online version" charge as well.  Intuit could fix this easily (by allowing the license for the desk top to be used for the "online version" filing.  

let me know.  [email address removed]

[user17728313262]

Suzy,

I have not received a private message from you in regards to anything.   Still waiting while my email box fills up with canned answers saying my voice is heard! 

[email address removed]

[32lori]

Your scam for the return being withing 5 days is a horrible way to **bleep** over the USA TAX PAYER.  YOU NEED TO REFUND MY MONEY FOR THAT SCAM OF 5 DAY RETURN.

THIS WILL MOST LIKELY JUST BE PUT IN THE TRASH... BUT MAKE NO MISTAKE ... I WILL SHARE WITH EVERYONE I CAN TO NOT USE THIS BULL**bleep** SCAMMING THE TAX PAYERS.  YOU OWE ME AND OTHERS