Hi Suzi,
although you say that Intuit does not want this for their customers, I had the same experience as those who posted on the customer service forum. I have used Turbo Tax Desk Top since 2019, downloading each year. I buy it at Costco. This year, it would not download. Said I have to upgrade to Windows 11. I have no clue why software that just needs to be updated for the current year needs that much Gb. After reading the consumer complaints here, I am not sure I want to upgrade the computer and lose all the previous data on my Intuit Turbo Tax account. I count on it bringing it forward every year. I tried the customer support phone number and was hung up on after waiting a long time (and over 20 bot prompts) for a live person Jasmine (pronounced Hasmine) who hung up on me after 2-3 sentences. If I get an answer from you, great. If not, I guess the BBB and AG are my only recourses. Not only do I have a Costco charge, but not looking at the "online version" charge as well. Intuit could fix this easily (by allowing the license for the desk top to be used for the "online version" filing.
let me know. [email address removed]
