How do I file a customer service complaint

[kiwi02]

I also agree. Do not use TurboTax! My taxes are very simple and I selected the free software and the standard deductions. TurboTax online told me that because I'm a homeowner, I'm required to pay for the Deluxe preparation. However, when I went to another free site to prepare my state tax return, I discovered that NO other site is charging me for a federal return except Turbotax. They attempt to trick consumers. Customer service refused to help me or refund me. Use another service or prepare to be ripped off.