How do I enter the LICENSE CODE from a CD that was purchased

[Vtay23]

I cannot activate my product. The pop up screen for the activation came up bank except for the blue dot

[Vtay23]

I have the license code but I cannot enter it in tha activation screen as it came up blank

[mesquitebean]

---

@Vtay23 wrote:

I have the license code but I cannot enter it in tha activation screen as it came up blank

---

Are you using Windows?

If so, a blank or partially-blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.

First try the scaling setting.  In your Windows Settings do you have scaling set to a higher value than the normal 100%?  If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

If lowering the scaling to 100% didn't help, then it may be screen resolution.  Try a lower screen resolution such as 800x600.   If that doesn't work, then try 1024x768.   Once you get the license activated, you can revert your resolution setting back like it was.

NOTE:  If you happen to encounter a blank popup screen later on in some section of the program, you may have to temporarily perform this maneuver again.

[DoninGA]

---

@Vtay23 wrote:

I have the license code but I cannot enter it in tha activation screen as it came up blank

---

Another user posted this fix.  See if it works for you -

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally. 

[jj123456]

i need down load a copy of turbo tax before i can type in license code

[mesquitebean]

---

@ jj123456 wrote:

i need download a copy of turbo tax before i can type in license code

---

What's your story?   Did you purchase a CD somewhere but want to download an installation file instead?

Or did you buy a download from the TurboTax website and want to know how to retrieve it?

[DONALD 3]

WE HAVE THE LICENSE CODE, INSERTED THE CD, NOTHING POPPED UP ON OUR COMPUTER TO PUT IN THE CODE

[VolvoGirl]

You don't enter the 16 digit License Code until after the program is installed.  Then when it launches it will ask for the Code.

Do you have Windows 10? If you have Windows 10 and the CD won't load see
https://ttlc.intuit.com/community/bugs-and-error-messages/help/nothing-happens-when-i-insert-the-cd-...

Do other CDs work in the drive?  If the CD doesn't work you can download the program instead.  

How to download Turbo Tax instead of using the CD
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

There should be a card in the CD case that says how to download it and you will need the 14 or 16 digit code from it to enter.

[kathyrwillis]

Why will the CD I purchased for 2020 (for Windows) not install?

[Wallace Gray]

How do I use the license code on the CD I bought?

[mesquitebean]

---

@ kathyrwillis wrote:

Why will the CD I purchased for 2020 (for Windows) not install?

---

What Windows version--Windows 10 or 8/8.1?  You would need to describe your issue in full for anyone to make a suggestion.   What and where is the roadblock?    Does the CD not spin, or does it spin, but doesn't start the installation program?   Or does installation start for a while then reaches some roadblock?    If it begins the installation, does it get as far as the activation screen, and if so, is the activation not appearing, or is blank or partially blank?   If it's a blank activation screen problem, we can likely tell you a quick way to fix it.

The CD is a very early release, probably release 1.   Here's how to get a downloaded installation file to use instead of the CD, if you wish.   It may have less installation problems, since it is a much more current release.  It, too, can produce at times a blank activation screen for some users, but we can tell you how to fix that.

FAQ:  How can I download the installation file instead of using the CD I purchased?

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[mesquitebean]

---

@ Wallace Gray wrote:

How do I use the license code on the CD I bought?

---

We don't know the context of your question.  Are you wanting to install the program from the CD?   If so, it will ask for the license code at the end of installation, or are you having a problem when you reach the license activation screen?

Or are you asking how to use the license code to get an installation file instead of using the purchased CD?  The instructions should be on the CD packet, but they are also in this FAQ:

FAQ:  How can I download the installation file instead of using the CD I purchased?

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[rickperryz]

My wife threw away the TurboTax 2020 Home and  Business box - what alternatives do I have?

[mesquitebean]

---

@rickperryz wrote:

My wife threw away the TurboTax 2020 Home and  Business box - what alternatives do I have?

---

I don't know what all was thrown away with the box.  Does that mean she threw away the inserts that were inside with the license code?    Did she also throw away the actual CD?

If you still have the CD, I think TurboTax Support can verify it from the numbers on the CD.   If you still have a receipt, also have it handy when you talk to them.    You're going to have to talk to them in any case to see what they can do for you.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

[JERRI JACKSON]

where in this software do I enter the license code?  cant get to that screen