How can I write a review? I have had a horrible experience trying to speak with someone.

[dianadi707]

No, I don't have a "live" account.  I am having a problem with my 2018 taxes which I haven't filed.  I have a couple of what should be simple questions but I can't find anyone to speak to.  I will be done with Turbo Tax after this!

[xmasbaby0]

Please post those questions here in the user forum so that we can help.   What help do you need with preparing/filing your 2018 return?

[Anonymous]

I also had a bad experience. One of the questions in EasyStep was asking for the wrong data. I know because I researched the issue using IRS forms and publications. As a courtesy to Intuit, I contacted customer support to tell them the question was wrong, and they could have other customers filing claims for not getting the refund they deserve. Since I did not need them to resolve a question with my return (because I had figured it out myself with the IRS forms), the representative was not interested in the issue. They said I could file a suggestion online, but when pressed they could not find a way to do that. I wanted to write a negative review, and I can read reviews, but could not find any way to write one. This company does not seem to care about the quality of its product.

[Jeff53]

Every Year we go through the same thing regarding e-filing taxes with Turbo Tax. I just tried to call only to be disconnected.

I am not a 100% sure. I will buy this program next year, I may have husband look at others. 

[TurbTaxFails]

The answer is you can't, so I have to assume all user reviews are fake as there is no method to for a user to write a review so obviously those reviews aren't real and thus fraudulent and misleading. If any Turbo Tax rep wants to argue I am incorrect, you either post a link I can click on to write a review, or else you prove me right. Since if user really did write the reviews, you'd be able to post a link or instructions I can use to write such a review.

[dehmig1974]

I experienced a technical glitch on Turbo Tax this year and tried to figure it out for two weeks. I finally called an agent and she was amazing. I would like to write a review but did not get to the leave a review section.

[jamesrumsey]

What a joke.... I too was wanting to share my extreme horrible experience with others but can't find where to write a review yet every page it shows all these great reviews. What a lie and a joke. I've been doing my taxes here for 8 years and this will be my last. Very disappointing. 

[kdcaberto]

Iv. Ive used turbo tax the last 3 years without incident. Well, this year I had to pay $39 fed and $39 state but they took $79. I called them and one rep said to file for a refund and when that got denied they said there was a $40 processinf fee. At no time before I filed did i come across a $40 processing fee. They are refusing to refund any of my money & its not right. Never had issues before but now especially after that lawsuit. Seems they make it up as they go or are not up front about whats free and whats not before you file and not in extreme fine print. They owe me a minimum of $40 & I dont k ow what else todo. Youd think that tveyd be more willing to reimburse the 40 rather than another lawsuit which is beginning to lool better all the time.

[kdcaberto]

There isnt anywhere to write a revie. Im replying to yours by hitting the reply button. Ive usedtbm for the last 3 years without incident & now theyre trying to say that I owed $79 to file fed but was quoted $39. Supposedly the software said if you want it to be taken from your return there was a$40 processing fee. Ive never had to pay untilnow. I cannot seem to get anyone to lusten. Satisfaction guaranteed my behind. They also took $40 more than expected because there was nothing stating that, they are refusing my $40 refund. Never again will I yse them. Probably start a suit. Im sure im not the only o e they are misleading and screwing over

[brobinet_1]

I agree with the reviewer that noted that TTax does not have any interest in customer satisfaction or dealing with their issues.  If they were legit they would allow for constructive positive and negative comments.

I have used TTax for decades and have had a few issues over time, especially in 2014 and now in 2023.

The 2023 issue deals with TTax handling of my Estimated Quarterly Tax Payments. I pay quarterly but for some unknown reason TTax distributed my payments over 12 months resulting in late interest payments.  This is not correct, its a program error.

FORTUNATELY, the California FTB is crediting me back the late penalties calculated by TTax.

UNFORTUNATELY, I now have to wait approximately 4 months after return of the CA FTB verification form to get my refund.

I filed my taxes in March but due to this TTax error I will likely receive my 2023 Refund in November.

I've considered other tax preparation platforms in the past but after this fiasco and that one can not write a review I will seriously consider another tax preparation platform, especially one that allows its clients to write reviews and provide feedback on their experiences.

Byron

[HalimahM]

I won’t ever use turbo again after using them for many years , 2024 tax I only received $100 when my refund was $1804. I was never told I owed anyone or any company but still got charged $168 to file my taxes and receive only $120. I promise this company will be losing a lot of customers. They never offer discounts and lie saying the filing is free. This is the worst tax company to file your taxes stay away. 

[xmasbaby0]

@HalimahM

MY REFUND WAS LESS THAN I EXPECTED

https://ttlc.intuit.com/community/refunds/help/why-is-my-direct-deposited-refund-or-check-lower-than...

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns. Next——check the IRS refund site https://www.irs.gov/refunds to see what the IRS says they issued for your refund.  Sometimes the IRS reduces your refund. If the IRS reduced your refund they will send you a letter in several weeks.

There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 35a on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.

Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,

It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $40 or $45  in CA)

How can I see my TurboTax  fees?  

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

 refund offset.

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

[Breazzeal1]

I am with you on this I have been trying to get help with filing out the 8379 form.custer service say upgrade or they won't help me.i won't be using them. Next year.i have never had this much trouble.

[user17594367417]

Turbo Tax is the worst tax package ever!  It used to be much  more intuitive and easier to navigate.  2024 is horrible.  Prime complaint is Turbo tax does not save original forms if you amend the return.  That is ridiculous.  It is not easy to go back to review a particular area without going through multiple screens.  I will never use it again nor will I recommend it to anyone else.  They went off a cliff with this version.

[xmasbaby0]

@user17594367417 You are supposed to save your original return as a pdf BEFORE you amend so that you will still be able to access it.  If you do not save it as a pdf before you amend, then the amended return replaces the original and the original is lost.