I also had a bad experience. One of the questions in EasyStep was asking for the wrong data. I know because I researched the issue using IRS forms and publications. As a courtesy to Intuit, I contacted customer support to tell them the question was wrong, and they could have other customers filing claims for not getting the refund they deserve. Since I did not need them to resolve a question with my return (because I had figured it out myself with the IRS forms), the representative was not interested in the issue. They said I could file a suggestion online, but when pressed they could not find a way to do that. I wanted to write a negative review, and I can read reviews, but could not find any way to write one. This company does not seem to care about the quality of its product.
