I agree with the reviewer that noted that TTax does not have any interest in customer satisfaction or dealing with their issues. If they were legit they would allow for constructive positive and negative comments.
I have used TTax for decades and have had a few issues over time, especially in 2014 and now in 2023.
The 2023 issue deals with TTax handling of my Estimated Quarterly Tax Payments. I pay quarterly but for some unknown reason TTax distributed my payments over 12 months resulting in late interest payments. This is not correct, its a program error.
FORTUNATELY, the California FTB is crediting me back the late penalties calculated by TTax.
UNFORTUNATELY, I now have to wait approximately 4 months after return of the CA FTB verification form to get my refund.
I filed my taxes in March but due to this TTax error I will likely receive my 2023 Refund in November.
I've considered other tax preparation platforms in the past but after this fiasco and that one can not write a review I will seriously consider another tax preparation platform, especially one that allows its clients to write reviews and provide feedback on their experiences.
Byron
