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Deborah66
New Member

How can I talk to a live person?

I’m trying to find out when the funds for second stimulus would be available

How can I talk to a live person?


@Deborah66 wrote:

I’m trying to find out when the funds for second stimulus would be available


The stimulus payment will go to the account you entered for direct deposit on the 2019 tax return.  The direct deposit information cannot be changed.  If the account is closed the IRS will send the payment by mail or on a debit card.

 

Go to this IRS website for stimulus information - https://www.irs.gov/newsroom/treasury-and-irs-begin-delivering-second-round-of-economic-impact-payme...

 

Go to this IRS website to check the status of your payment - https://www.irs.gov/coronavirus/get-my-payment

How can I talk to a live person?

@Deborah66

TurboTax has NO control over your stimulus check, nor can TT track it or tell you when you will receive it.  The IRS will use the same banking information for the 2nd stimulus that they used for the first one.  If that account (or card) is closed then the stimulus will go back to the IRS and they will mail you a check.

 

See this information from the IRS:

https://www.irs.gov/newsroom/treasury-and-irs-begin-delivering-second-round-of-economic-impact-payme...

 

From the IRS:

 

 

How do I find out if the IRS is sending me a payment?

People can check the status of both their first and second payments by using the Get My Payment tool, available in English and Spanish only on IRS.gov. The tool is being updated with new information, and the IRS anticipates the tool will be available again in a few days for taxpayers.

 

How will the IRS know where to send my payment? What if I changed bank accounts?

The IRS will use the data already in our systems to send the new payments. Taxpayers with direct deposit information on file will receive the payment that way. For those without current direct deposit information on file, they will receive the payment as a check or debit card in the mail. For those eligible but who don’t receive the payment for any reason, it can be claimed by filing a 2020 tax return in 2021. Remember, the Economic Impact Payments are an advance payment of what will be called the Recovery Rebate Credit on the 2020 Form 1040 or Form 1040-SR.

 

 

Where can I get more information?

For more information about Economic Impact Payments and the 2020 Recovery Rebate, key information will be posted on IRS.gov/eip. Later this week, you may check the status of your payment at IRS.gov/GetMyPayment. For other COVID-19-related tax relief, visit IRS.gov/Coronavirus.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How can I talk to a live person?

The stimulus checks are  an advance on a credit you can receive on your 2020 tax return.  If something went wrong or you did not get the correct amount of both  stimulus payments by 1/27/2021 then  you can get it when you file your 2020 return in early 2021—if you are eligible.  It will end up on line 30 of your 2020 Form 1040.

           

https://www.irs.gov/newsroom/economic-impact-payment-information-center-topic-j-reconciling-on-your-...

 

https://www.irs.gov/coronavirus/coronavirus-tax-relief-and-economic-impact-payments-for-individuals-...

 

https://ttlc.intuit.com/community/tax-topics/help/how-will-the-stimulus-package-impact-me/00/1393859

 

At this point, we do not know yet how long  the new stimulus bill will  delay the filing season due to changes to the 2020 Form 1040, software programming, software updates, etc., etc.  Do NOT be in a hurry to file your 2020 tax return until more is known. Give some extra time to the IRS and the software programmers so that the software can handle the new 2nd stimulus, so that you can get it all by filing ONE time. 

How can I talk to a live person?

The stimulus check said it was posted to my account today. Turbo card says I have no account recognized I've used the same turbo card for 3 years what is happeningw1

LethaM71
New Member

How can I talk to a live person?

Why is it so hard to get turbo on the phone. I need to know if my stimulus money was  sent to my turbotax card. I need to speak to a live people

How can I talk to a live person?

I need to speak to someone about my blocked card

arno1
New Member

How can I talk to a live person?

Is there a problem with IRS and turbo issuing  stimulus payment 

Rgjones4
New Member

How can I talk to a live person?

Does my stimulus check get caught up through you before it comes to me

How can I talk to a live person?

Have tried for 2 hours to talk to some one.  Have really just gave up.  I will not use this program again. The worst customer service that I have ever received.  They were sweet enough to call me with a automated message telling me this was the last time they would call. Still no person.  I would suggest to use anyone besides turbo tax.  Customer service is no existing.

How can I talk to a live person?

No you can't.  Its all lies.

Irvman74
New Member

How can I talk to a live person?

I need to talk to a customer service representative

Irvman74
New Member

How can I talk to a live person?

I called that number and still couldn't talk to a live person

How can I talk to a live person?

Why can't I talk to a live person 

How can I talk to a live person?

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

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