Help!! Turbotax stopped working error message

[dnasimmons777]

I am using a Samsung phone. And it does the same thing. 

[Critter]

Most phones do not have the ability to download a PDF the size that TT is  ... so you will need to access a full computer or tablet with those capabilities. 

[Critter]

https://ttlc.intuit.com/questions/1900892-troubleshoot-printing-issues

[LinyLou]

It will not update & freezes up .  I have NEVER had a problem before with Turbo Tax.  I have used it for years.  They have downloaded a new one to me 2 times.  I worked on on it.   I am on Windows 10.

Now I can't get in because it will not let me pass the "update" process.  Just won'r respond.

Did anyone find an answer?? 

[4kudosdad]

click >start> settings>"update & security">"check for updates".  then install whatever updates are there for windows 10.  Then keep updating windows 10 until there are no updates left.

then go to your computer vendors website if it a dell go to support.dell.com and update all drivers and bios update that apply to you computer.  then try turbotax again and let us know what happens.

[ltlowdown11]

I have a error message and can't get back in to a return.

[VolvoGirl]

What is the error message?  Are you using the Online version or the Desktop program?  For Online Click on Add a State to let you back into your retun. 

[judymckee]

I am using Windows 10.   I am having the same problem.    Everything worked fine until yesterday.

[AkinaLO]

Please follow the instructions below to troubleshoot a Windows issue.

Troubleshoot installation and running TurboTax for Windows

[BS791]

I cannot enter my income. Get error message

[MoniqueLO_]

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