, Answering FAQ'sTurboTax Employee
Printing problems can often be resolved by updating Adobe Reader to the latest version.
If updating Adobe Reader didn't do the trick, verify that your printer is plugged in, turned on, and loaded with paper.
Then systematically follow these steps in the order given:
- Print a test page from a different program to see if the problem lies with your printer.
- Make sure the printer you're using is your default printer.
- Remove external devices (CD or thumb drives, scanners, etc.) These sometimes interfere with printers.
- Shut down your computer and printer for 15-30 seconds, and then turn them back on.
- If you're unable to print to a networked printer, try connecting a printer directly to your computer with a cable.
- Make sure your printer's drivers and computer drivers are up-to-date.
Still no luck? Here's a few more product-specific suggestions:
- Try signing with a different browser (or on a different computer that's connected to a printer).
- If using Internet Explorer, configure your browser to display PDF files.
TurboTax for Mac: Select Use Network to Print from the TurboTax menu, and then try printing again. (If that didn't help, select Print from the App in the TurboTax menu to put it back the way it was.)
TurboTax CD/Download software: Make sure your program is fully up-to-date by selecting Check for Updates from the Online menu (Windows) or TurboTax menu (Mac) in the program.
- Printing Your TurboTax PDF in Adobe Reader
- Updating Windows Drivers
- Garbled or "junk" characters when printing from PDF file