Help!! Turbotax stopped working error message

[fufufu]

It was definitely the Intuit update.  Was working fine before the update yesterday - others say they did the update in May on other dates.  I believe the update signature was shown above.  Intuit support seems to only be open 5 am to 5 pm PACIFIC time.

[amatthews]

TurboTax's website states that Windows 7 is still supported: https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

I'm running Turbo Tax 2018 (yes a older version) and the issue appeared this weekend too, on Windows 7.  When I put TT on Windows 10 with the same file, it worked fine.  However, I need the Windows 7 server to be working as I have to complete my taxes there.

[CCTEX22]

I am having the same problem. Am using Windows 7. TT kept stopping. I saved after entering info on each section.  Finally got nearly through & printed the return so I would not lose it. Now everything I entered is gone. TT wants me to completely start over.  At lease I still have info I entered. Need to alter some info & finish.  Tried to start all over on a Windows 10 machine. It would not. Said code had already been used to maximum. Please help.

[camss002]

Having the same issue. Keeps restarting after my second W2 entry. Annoying.

[elucas25]

Getting the same error message that TurboTax has quit working when trying to make any changes.   Tried a new return and couldn't get past the screen for interring internet income without getting the "TurboTax has quit working" error message.

Problem signature:

Problem Event Name:                        APPCRASH

Application Name:                             TurboTax.exe

Application Version:                           2019.41.30.244

Application Timestamp:                     5eba5031

Fault Module Name:                          clr.dll

Fault Module Version:                        4.0.30319.36543

Fault Module Timestamp:                  5c9d2060

Exception Code:                                  80131506

Exception Offset:                                002cc88f

OS Version:                                          6.1.7601.2.1.0.256.48

Locale ID:                                             1033

Additional Information 1:                  6a9b

Additional Information 2:                  6a9b8e4a69458d7ee1603e974369b2a5

Additional Information 3:                  3b61

Additional Information 4:  3b61be[phone number removed]cb[phone number removed]

[miltf]

Having same problem.  Can you please tell me how to access the Problem Signature such as you posted?  Want to see if mine is the same.

[bluepost22]

There should be a little dropdown arrow saying "View problem Details" in the "TurboTax has Stopped Working" mini-window.

bluepost22

[jacqhudson]

I am having the same issue.  Running Win7.  Issue started after the last TT update.  Very frustrated!  Hoping for a fix soon from TT.  

[daveo150]

same here.....when i enter deductions dialog.  Been working fine until latest TT update!  Can't get past deductions now and totally stuck.

Problem signature:
Problem Event Name: APPCRASH
Application Name: TurboTax.exe
Application Version: 2019.41.30.244
Application Timestamp: 5eba5031
Fault Module Name: clr.dll
Fault Module Version: 4.8.4110.0
Fault Module Timestamp: 5de6da2a
Exception Code: 80131506
Exception Offset: 003196d6
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: a0f4
Additional Information 2: a0f4dc82a0b7844ae73b4189298bce4d
Additional Information 3: d0a6
Additional Information 4: d0a6e268560759ba03f4c0f4d8f2479a

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[miltf]

My "TT Has Stopped Working" window just remains about a second before changing to a TT is Restarting" window which remains for another second and then disappears.  There is no dropdown, just a Cancel button at the bottom, which, when pressed, prevents TT from restarting.

[miltf]

Does TT automatically restart when other people get this error, or is it just me?

[mesquitebean]

For those using Windows 7, user "yrn" in a similar thread has reported that using the Compatibility tab and then selecting "Run as Administrator" solved the problem for him.   See his posting in the thread below:

https://ttlc.intuit.com/community/taxes/discussion/re-no-tech-support-for-turbotax-2019-crashing-on-...

I realize it's anecdotal so far, but something easy to try.

[bluepost22]

Tried running as administrator, didn't work for me.

bluepost22

[mesquitebean]

---

@ bluepost22 wrote:

Tried running as administrator, didn't work for me.

---

See if running a "repair" makes any difference.

FAQ:  How to repair TurboTax in Windows

https://ttlc.intuit.com/community/bugs-and-error-messages/help/how-to-repair-turbotax-in-microsoft-w...

[miltf]

Worked for me!  Thank you!

Of course, I haven't actually tried filing yet, but I was able to make the change that I needed.