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Level 2

Question

Help!! Turbotax stopped working error message

Forum|Forum|6 years ago
May 15, 2020
35 replies
10 views

I realize I might be in the wrong forum but can't figure out where I should post this. I'm mostly done with my taxes but need to revise an Interest and Dividend amount. When I click on that section I get an error message "Turbotax has stopped working". I've tried several times with the same results. Tried uninstalling and reinstalling Turbotax. I'm using Windows 7. I even called the 800 support number and a lady asked me what I expected her to do - she said "I only work here" and hung up on me. Thank you!

contraption22

Level 2

I am having the same issue.

PeanutSFOAuthor

Level 2

Any idea how we can bring this to Intuit's attention? I tried calling but that failed. I really need to file my taxes.

PeanutSFOAuthor

Level 2

Here is the problem signature:

Problem signature:

Problem Event Name: APPCRASH

Application Name: TurboTax.exe

Application Version: 2019.41.30.244

Application Timestamp: 5eba5031

Fault Module Name: clr.dll

Fault Module Version: 4.7.3468.0

Fault Module Timestamp: 5d490e65

Exception Code: 80131506

Exception Offset: 002d5f93

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 6a9b

Additional Information 2: 6a9b8e4a69458d7ee1603e974369b2a5

Additional Information 3: 1e9d

Additional Information 4: 1e9d339005617fb2296ec2bcdd7c5a25

civres

Level 2

I'm having the same problem: Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts; then does it again and again. Began yesterday 5/15/20 and still doing it today. Tried updating, no help. Running Windows 7.

Is there a cloud-based version of Deluxe 2019 that might work instead?

PeanutSFOAuthor

Level 2

does anyone know how to reach turbotax technical support? i'm going to try on a windows 10 machine this afternoon with my tax data file. i'll report back.

gweste

Level 2

[phone number removed]

IsWell

Level 2

I have same issue with it crashing. The only way to get TurboTax 1 of 3 ways: get everyone to click the thumbs up button on your post, get multiple people to call in, or post issue on TurboTax's twitter and get followers.

A bit of background the clr.dll is the .Net framework from Microsoft and the issue could be from Intuit or Microsoft. My error code was the same after TurboTax was to do some calculations so I think it is Intuit fault. If not then it has to be the way we have our computers setup 😥.

I still have the issue but if you would like to try some of the steps I have done they are below.

Best steps to try is from TurboTax here https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-on-windows/00/25718. Also Microsoft .net has a repair tool on their main website. In addition I have started over on my taxes, tried another computer with Windows 7, created a new user account.

Last resort is to use the your browser to complete the steps (I still dont know if we have to pay again though) or ask for a refund.

fanfare

Level 15

Windows 7 is not a supported Operating System. Microsoft will not assist you.

TurboTax also will probably tell you you are on your own now.

PeanutSFOAuthor

Level 2

It was working fine a few days ago. I believe a recent Turbotax update is the culprit. You'd think they could fix it.

theymer

Level 2

Same issue here. I was able to file my taxes, but I always use the current year TT to do an estimate or next year's taxes. When you try to edit an entry it stops working. I tried a new file and it stopped working. I uninstalled and reinstalled - no change. Win 7 here too.

BandMe

Level 2

Same Problem here... Please update when fixed

commuser2

Level 2

Same issue here - thanks for posting in the forum. Will keep checking this chain for any solutions. The company definitely needs to address this - we purchased the product and it is now not working.

taseymour11

Level 2

Frustrated!!! Used this product for years and this is the crap I have to put up with?!!?

Installed, uninstalled, installed, repaired, uninstalled, downloaded, uninstalled... nothing works!! This was a lot of $$ for software that can't keep running!!

Need a refund ASAP!

crashid01

Level 2

Loaded software on Windows 10 computer (not mine) and it works. Obviously need it to work on Windows 7 since it's not my computer.

Need fix ASAP!!!

crashid01

Level 2

2018 not working either!!

CL36

Level 2

I am also encountering this issue on Windows 7 -- this started recently (likely with one the of the latest TurboTax updates), as I did not have this issue when I last worked on my taxes a few weeks back.

I tried all the suggested solution from both TurboTax and Microsoft and none worked; it seems we'll need a bug fix from Intuit.

Nzmgm6

Level 2

I sure hope there is a fi

mesquitebean

Level 15

@ Nzmgm6 wrote:
I have the same error. I sure hope there is a fi

The workaround has been mentioned several times in this thread. Did you scroll through all the comments in this thread?

The same workaround is present in this FAQ:

FAQ: Windows 7 TurboTax 2019 Crashing during income entry

https://ttlc.intuit.com/community/tax-topics/help/windows-7-turbotax-2019-crashing-during-income-ent...

KL58

Level 2

Today is 5/17/2020 - I am experiencing same error message. Any news from intuit "turbotax" or approx date on when this issue will be resolved?

jrandrewsjr

Level 2

Thanks for posting! I am also having that same problem. It just started this weekend so I believe you are correct that it is related to a TT update. I'm also running Win7 but TT was working fine before this weekend (5/17/20). I tried uninstalling and reinstalling but that did not resolve the issue. Replying to follow for resolution from Intuit.

PeanutSFOAuthor

Level 2

I installed Turbotax Premier on a Windows 10 machine, imported my tax file and everything works. Tried again on Windows 7 and it does not work - even tried using the updated file from Windows 10. Assuming security risks, and not being able to use a defective product are not the same thing. Lots of Windows 7 users.

Critter

Level 15

This issue just started with an update on Friday so until the tech team works on the fix (if they will) then nothing can be done ... time will tell ... https://ttlc.intuit.com/community/tax-topics/help/windows-7-end-of-support-impact-for-turbotax/01/859775#sh-collapse4

CCTEX22

Level 2

I am having the same problem. Am using Windows 7. TT kept stopping. I saved after entering info on each section. Finally got nearly through & printed the return so I would not lose it. Now everything I entered is gone. TT wants me to completely start over. At lease I still have info I entered. Need to alter some info & finish. Tried to start all over on a Windows 10 machine. It would not. Said code had already been used to maximum. Please help.