I realize I might be in the wrong forum but can't figure out where I should post this. I'm mostly done with my taxes but need to revise an Interest and Dividend amount. When I click on that section I get an error message "Turbotax has stopped working". I've tried several times with the same results. Tried uninstalling and reinstalling Turbotax. I'm using Windows 7. I even called the 800 support number and a lady asked me what I expected her to do - she said "I only work here" and hung up on me. Thank you!
Here is the problem signature:
Problem Event Name: APPCRASH
Application Name: TurboTax.exe
Application Version: 2019.41.30.244
Application Timestamp: 5eba5031
Fault Module Name: clr.dll
Fault Module Version: 4.7.3468.0
Fault Module Timestamp: 5d490e65
Exception Code: 80131506
Exception Offset: 002d5f93
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 6a9b
Additional Information 2: 6a9b8e4a69458d7ee1603e974369b2a5
Additional Information 3: 1e9d
Additional Information 4: 1e9d339005617fb2296ec2bcdd7c5a25
I'm having the same problem: Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts; then does it again and again. Began yesterday 5/15/20 and still doing it today. Tried updating, no help. Running Windows 7.
Is there a cloud-based version of Deluxe 2019 that might work instead?
I have same issue with it crashing. The only way to get TurboTax 1 of 3 ways: get everyone to click the thumbs up button on your post, get multiple people to call in, or post issue on TurboTax's twitter and get followers.
A bit of background the clr.dll is the .Net framework from Microsoft and the issue could be from Intuit or Microsoft. My error code was the same after TurboTax was to do some calculations so I think it is Intuit fault. If not then it has to be the way we have our computers setup 😥.
I still have the issue but if you would like to try some of the steps I have done they are below.
Best steps to try is from TurboTax here https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-.... Also Microsoft .net has a repair tool on their main website. In addition I have started over on my taxes, tried another computer with Windows 7, created a new user account.
Last resort is to use the your browser to complete the steps (I still dont know if we have to pay again though) or ask for a refund.
Did you try to import the file you'd been working on first?
Has anyone tried load?ing TT onto a PC running Windows 10, then tried to work with the TT file created in Windows 7?
How about Mac? Has anyone tried loading TT Deluxe 2019 on a Mac and then open the TT file created in Windows 7?
I’m having same problem. Also using 7 - Based on the messaging from intuit it’s my security at risk. They do not state the program will not work with windows 7.
im going to call them Monday
has anyone tried just starting over with new file? I may do that will let you know if I do and it works
I have tried numerous fresh images from TT. I had a nice TT tech support person who said, here, we'll give you a no cost upgraded version. However, I think all the downloaded images are the same for the home users as the file size is exactly the same to the byte.
I've tried many things to no avail. I think we have to wait for TT to fix it.