How do I report a problem to TurboTax?

[jonesy52]

Using TT Desktop Windows 11, 2025.  When entering 1099-R info, the drop-down Box 15 does not have TX in the list.  My paper 1099-R has TX in Box 15 even though I don't need to report any income for TX.  Troubles me that my 1099 form will not match what is reported to IRS through TT on Box 15.

Should I go ahead and file even though that information does not match? I have a refund due, would like to go ahead and get it!

Thank you!

[xmasbaby0]

TX has no state income tax, so TX will not appear in certain drop down menus.   Just leave that box blank.

[jonesy52]

Thank you for such prompt reply!  The drop down does not allow a blank response.  You must choose a state, and again TX is not there as an option. 

[VolvoGirl]

Haven't heard of anyone else not being able to leave the state box blank.  In fact leave all boxes 14, 15 & 16 blank, no spaces.   If you can't get it to work then delete that 1099R and enter it again Manually.  That usually fixes it.  

[jonesy52]

Thank you!  In looking at it again, I was able to click on <Select> in the drop-down in order to leave Box 15 blank.  Duh!  My mistake, maybe someone here can have an aha! moment too!

[plpollack]

Plenty of aha moments - complicated and ever-changing stuff.

[emcarlson48]

I'm having the same problem.  Turbotax is good at answering tax problems but their ability to solve their own software issues appears to be non-existent 

[blellochr]

• What is the problem?  Check box for joint occupancy on 2025 form 5695 is not working and I cannot submit my taxes because it keeps getting called out as an error.
• Are you in TurboTax Online, or are you on Desktop?  Desktop 
• What version, or product are you in? 2025 TurboTax Premier version 5.0.7
• What section are you trying to post? form 5695
• What are the details of your problem or calculation error?  due to some glitch, I cannot check the joint occupancy box.  When I tap box, it flashes check mark, which then disappears.  I tried quitting, waiting a day and downloading latest version.  Nothing worked. VERY FRUSTRATED!!!!

[blellochr]

f/u: worked for an hour with TurboTax support and appears to indeed be a glitch with their software.  He went to escalate the issue only to discover that the glitch has already been raised by others, but not repaired.  What a huge waste of time for both me and the support person.