Fraudulent Billing

[ryanwhipey]

Not only is the advertising for TurboTax misleading. It NEVER said I would be charged for state filing. Suddenly my state filing is more than Federal. I called Customer Support and the lady said "too bad". 

I logged out went to another site. I came back to see what the final numbers were at Turbo Tax and suddenly, filing fees went from $70 to $80. I never changed a single thing when I logged back in. 

Why is Turbo Tax engaging fraudulent billing practices

[EbonyL122824]

It is possible that you may have added an add on that required an upgrade or that your tax situation required an upgrade to your account.

To see what you are being charged for please follow the instructions in the following FAQ.

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

If you have not yet filed your tax return, then proceed to follow the directions in the FAQ below to remove all unwanted add ons.  

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

There is an additional charge for state taxes with all products, except Free Edition. https://turbotax.intuit.com/personal-taxes/online/

Also, if you elect to pay your TurboTax fees with your refund, there is a fee for that as well.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-refund-processing-service/00/25889

You are able to begin your tax return using TurboTax Free Edition, but if you do not qualify for it, you will be prompted to upgrade.

Please see the following link for tax situations covered in TurboTax Free Edition.

https://ttlc.intuit.com/community/choosing-a-product/help/is-turbotax-free-edition-right-for-me/00/2...

[denconway]

Credit card statement shows 2 Intuit charges.  One is $25 which I agree for electronic filing of my DE taxes.  The other is $45 for nothing I agreed to.  I did not sign up for support if I’m audited.  I want my cc credited for $45.

[DoninGA]

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@denconway wrote:

Credit card statement shows 2 Intuit charges.  One is $25 which I agree for electronic filing of my DE taxes.  The other is $45 for nothing I agreed to.  I did not sign up for support if I’m audited.  I want my cc credited for $45.

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You will have to contact TurboTax support to get the charge removed from your account.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Critter-3]

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support for this situation:

https://support.turbotax.intuit.com/contact/