EFile Error

[mike matroni]

I filed  my taxes using e-file.  to electronically sign my AGI from the previous tax year was requested.  I put the value from my previous year in.  It got kicked back.  When I open TurboTax to help fix it, it asks for my spouse's AGI from the previous year.  As we file jointly , she has no AGI, WE have AGI.  I put 0 thinking its a trick question but it gets kicked back again.  Any suggestions?

[SForrestLO]

Please see this Turbo Tax FAQ for assistance.

What if I entered the correct AGI and I'm still getting an e-file reject?

https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

[mike matroni]

This did not work.  I deleted all 2021 return information and started over.  I did not import any information (typed all W2 and INT-DIV, INT-R by hand).  I contacted the IRS and verified my AGI from 2020.  I also received a transcript of my tax return from the IRS which had the correct AGI.  After inputting all info and double checking, I e-filed and again received a rejected email.   Your 1-800 line is useless as you cannot solve all problems with a bot....sometimes you have to talk to a real human.  I would appreciate any assistance with this problem.  Thanks.

[DoninGA]

---

@mike matroni wrote:

This did not work.  I deleted all 2021 return information and started over.  I did not import any information (typed all W2 and INT-DIV, INT-R by hand).  I contacted the IRS and verified my AGI from 2020.  I also received a transcript of my tax return from the IRS which had the correct AGI.  After inputting all info and double checking, I e-filed and again received a rejected email.   Your 1-800 line is useless as you cannot solve all problems with a bot....sometimes you have to talk to a real human.  I would appreciate any assistance with this problem.  Thanks.

---

If your 2020 federal tax return was processed by the IRS late in 2021 the 2020 AGI will not be in the IRS database.

Try entering a 0 (zero) for the 2020 AGI and e-file again.