Does not work on Mac - Intuit does not want to fix it

Forum|Forum|3 years ago
February 6, 2023
3 replies
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This software doesn't work on a Mac. Incredibly, you can't even get in touch with someone to tell them the problem with their software (which I have already purchased). In order to speak with someone (who is a real person and not a bot) you need to upgrade. I get that for tax advice, but for technical support this makes ZERO sense. I have found technical problems with the software in the past and have brought it to someone attention (a person that is via a phone call). Perhaps Intuit should spend a little more money on both R&D and customer service here. This is a total fail.

ChondelLO

Level 12

What issue are you experiencing with the software on your Mac? Please reply to this thread for further assistance.

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TerribleSoftwwareAuthor

Level 2

It continually asks for access to Keychain. I can't get around it.

VolvoGirl

Level 15

Jan 2023 Mac key chain error. See this thread for a possible solution

https://ttlc.intuit.com/community/taxes/discussion/tt-2022-on-mac-keeps-asking-for-login-keychain-password/00/2807681

VolvoGirl

Level 15

I assume your Mac has the System Requirements?
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

TerribleSoftwwareAuthor

Level 2

Yes

TerribleSoftwwareAuthor

Level 2

Still not working.

I spoke to a Turbotax person who, although very nice, was completely unable to address the problem. She gave me the same run around that the turbotax folks on this site have given. She was unable to say whether TurboTax would actually fix the software problem.