TT 2022 on Mac keeps asking for login keychain password

[chuckm949]

TT 2022 on Mac keeps asking for login keychain password

[Anonymous_]

Contact Support.

What is the TurboTax phone number? (intuit.com)

[jpickus]

I just posted a similar issue i think.  Does turbotax ask you something like:  Turbotax 2022 whats to use your confidential information stored in "some keychain name" in your keychain?   This error happens whenever i try to save the file (cursor over the file options). 

[PLeschner]

I have the same problem/issue. Did Intuit ever respond to  your question and tell you how to resolve it?

[Critter-3]

The keychain situation is a MAC security feature so contact MAC and ask them how to turn it off or work it.

[chuckm949]

Do you have a Mac? are you having the same problem?

[chuckm949]

No answer yet.

[chuckm949]

Correct.

[xmasbaby0]

@Critter-3 @Anonymous_ There have been several similar posts about this issue so I have brought it to the attention of the moderators, who will look into it.

[jpickus]

No they did not.   When I installed turbotax22 for some reason my system automatically associated the new tax file to a system keychain associated with turbotax21.  I could not find a way to remove that keychain, since all "file" options were disabled do to the security of the keychain.   I even tried to uninstall 2022 completely - removing all plists, binaries, etc.  When i reinstalled it was in the condition.   The only way around it for me as to open mac keychain, find that entry and add turbotax 2022 to that keychain.   btw my system passwords did not work on that keychain entry. 

[Anonymous]

I had the same problem, found this on another post about it. It worked! 

The following steps (which were recommended by someone else in another post) seem to have solved this issue for me: (a) Restart the computer; (b) Start Turbotax and, when it asks for a keychain password, enter your computer screensaver or login password and click "always allow".  Good luck.

[joaquinoakland]

mindiw:  Clearing out and reinstalling will not help. This is a serious TT 2022 design flaw.

Critter-s: This is not a macOS problem. 

xmasbaby0:  Thanks. Much!

(Today support had no information on this bug. Together we devised a work-around.  But this is a serious flaw that will drive away new users.  Not something that Intuit should want to go away with nothing but a work-around.) 

At least one user reporting this wrote that they have never used the Keychain app.

      And no TurboTax user should ever be asked to do that.

The product should work as installed.

This is a testing failure.

Thanks again, xmasbaby0, for calling in the community troops.

[Anonymous]

@joaquinoakland  I never said to clear out and reinstall.  Restart computer and go back into TT. Enter your computer password and click Always Allow. This gets rid of the dialog box and allows access to the File drop down menu. 

I agree, this is a design flaw that needs to be fixed. A work around is not acceptable, but if you don’t want to wait for a fix that’s your option for now.

Hopefully @xmasbaby0  will get some results on a fix. 

[Anonymous]

Thank you.  This worked for me.

[joaquinoakland]

@Anonymous, of course, that's right, you did not say that.  (And your message was right above mine!)  I got two messages mixed up,  yours and one on another of the several threads.      Apology.

I don't doubt that your solution will work.  I had not tried Always allow.  That's simply a security habit of mine.  It's interesting that Allow fails and redisplays the box, but Always Allow works.

(I had managed to get past the error by dealing directly with Keychain Access. Lost my data, but the data I reentered was stored in a new file and that new file is saveable and reopenable.)