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J
jahnkemo
Level 1
February 12, 2020
Question

Does anyone else have problems with turbo tax app?

  • February 12, 2020
  • 2 replies
  • 0 views
No text available

2 replies

J
JeanneLO
Level 14
February 12, 2020

@jahnkemo

What problem are you having?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    L
    lakeview99
    Level 2
    February 12, 2020

    I can't get a good load of my 3 Tax forms I do.

    Never had this problem before and I have been using Turbo Tax for several years.

     

    I started one return and after I closed it did not reload back to where I was.

    T
    TerukoL
    Level 13
    February 12, 2020

    You can try the following to help with the problem you are having with the app:

    • Completely shut down your phone or tablet.
    • Restart your phone or tablet.
    • Update Google Play/iOS if asked.
    • Relaunch the TurboTax mobile app and try it again.

    If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    H
    HeatherQ
    Level 2
    February 11, 2022

    I’m having same issue. Started my taxes- almost finished actually- closed app a few days ago and now will not load for anything. I have been trying re-download and install it and I can’t even get it to do that. 

    L
    LindseyLO
    Level 12
    February 11, 2022

    Have you tried turning your phone off completely and then trying to reinstall? Also, make sure that your phone is up to date. If you are still having issues, please feel free to reach out to Customer Support by clicking here so that we can further assist you. 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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