I had a college calculus professor who wrote on the chalkboard with his right hand and erased with his left. At the end of semester he was troubled and puzzled by the fact that all but 3 students in his class were failing. I guess you lofty, techy people who say over and over "it's the same, it's the same, it's the same" can't relate to us poor dumb people on the ground. I've installed Turbotax with a CD for 31 years and never had a problem. I tried for an hour last year, to help my girlfriend complete her taxes on the TT downloaded "free" version and it wouldn't accept it. I copied the same information into my desktop (CD installed) version and it went thru immediately? Why? it's the same isn't it? I've read like fifty one-star ratings on Amazon about the new diskless TT version and the #1 problem seems to be the emailed activation code won't work for the download and Amazon won't refund their money. Neither Amazon nor Turbotax customer service can or will help. #2 The activation code works but the download stalls with "Oops, something went wrong". Why? If the disk download and the internet download are the same why does one work flawlessly year after year and the other stalled this year for a number of different people? #3 This years' downloaded version won't allow them to do preliminary tax estimates like the previous CD versions would. Something is not the same there either! TT customer service can't or won't help. (Maybe they need to update their CC+ whatever that is. Why didn't they have to do that on the CD version?) Just like when I had to upgrade to Premier to do the exact same thing that Basic used to do: Turbotax is always happy to screw their customers Obviously the real reason Intuit is no longer providing CD's is not only the dollar they save on a CD it's the $20 they can make by cutting out the discount sellers whose versions don't seem to work. If it makes life difficuot for 100,000 of their formerly loyal customers, who cares. Maybe the final versions are the same, but it would appear that getting it on your computer is not the same. What a wonderful opportunity for some insightful, customer friendly little company to provide a tax program on a cd or a (usb thumbdrive).
