@wellsjanene wrote:
The irs sent my return to my bank on April 2nd. The bank said they never reciexed it. I have tried to call the irs to track it but never get an answer because of the overload of calls they have. Is there anyway you can get the tracking number or is it still with you ?
This is mainly a user community forum. No one here can look up anything account-specific.
Since you said "is it still with you (TurboTax)", that implies to me that you may be expecting there to be another link in the chain. Is one of the following what you are experiencing?
If you used an option that uses a third-party intermediary bank, the IRS doesn't send it to your bank and doesn't send it to TurboTax per se. The IRS would send it to the third-party bank that handles the particular offer. "Which" third-party bank depends on what option you chose. Did you use any of these offers: "pay fees with your refund", the "up to 5 days early" offer, or Refund Advance?
As an example, one of the more common situations is when someone chooses to "pay fees out of refund."
If you chose that payment method, the most common situation would be for the IRS to send the refund to a third party company called SBTPG (Santa Barbara Tax Products Group), and their bank (often Green Dot Bank) would take out the product fees, and then send the rest to your bank. IF you chose that payment method, you can check at the SBTPG website using their refund tracker tool. To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/
However, it becomes more complicated if you chose the "Up to 5 days early" offer, since that offer involves either the third-party bank Cross River Bank or MVB Bank Inc. (the latter if a Credit Karma account is involved.)
I don't know what tracking number you refer to, but we can't use it in this user forum anyway, so don't post any personal info here in this public Internet forum. If you can't figure out what bank it went to based on the type of offer, the IRS should be able to tell you "which bank" they sent the funds to. If they didn't send it directly to your bank, then it would likely be SBTPG's bank (often Green Dot), or Cross River Bank, or MVB Bank Inc.
"I have tried to call the irs to track it but never get an answer because of the overload of calls they have."
I have found that the best time to reach the IRS is around 7:30 AM (the early first-callers rush has dropped off a bit by then) or 6:50 PM just before they close.. If you get in the queue just before 7 PM, they will continue to assist even past 7 PM, and IMO fewer people call right before closing thinking they will be cut off (which they won't.) Mondays are the worst. It's better later in the week such as Tuesday to Thursday.
When a robot tries to triage your call, say something like "speak to an agent about my account." You may have to say it more than once regardless of what it asks before it gives up and transfers you.
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
If you end up needing TurboTax Support
https://ttlc.intuit.com/turbotax-support/en-us/contact/
Hours 5AM-5PM Pacific.
