Chat with agent

[Vanessa A]

Hello. If you have a question, you can ask it. This is a community board, not a live chat, so you can post your question for someone to respond to. 

[Taypoteet]

I'm wondering about my taxes I got them done last month and when I login to see where they are it tells me that there is no file of me 

[DawnC]

Where are you logging in?    Make sure you are signing into the same TurboTax Account you used to prepare and file your tax return.  

How many TurboTax Accounts do I have? 

How do I check my E-file status? 

Where's My Refund

How do I track my state refund?   @Taypoteet 

[8087639839]

hello! I just tried to file my taxes and my mom claimed me as dependent and then I claimed as independent on my taxes. I need to switch it because it’s not letting me claim my tax return. It keeps getting rejected so I’m wondering if you can help me switch on my thing so I can get it.

[RachelW33]

Please go back to the "My Info" section in TurboTax and check the box to indicate that "Another taxpayer can claim me as a dependent on their tax return" and then answer "Yes" to Will this person claim you on their 2024 tax return?  

Once you have done this, you should be able to e-file successfully.

[PepsiPete1987]

My mother carol hall bought your program which says 5 returns can be filed and she's filed a return for her and my dad, my brother, and me, but when she went to file mine she was charged $118

[xmasbaby0]

@PepsiPete1987 It sounds like she strayed into online TT instead of using the desktop download.

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[PepsiPete1987]

Yes we used the online one. The service code doesnt work online?

[xmasbaby0]

@PepsiPete1987 No---you cannot use the license key to pay for using online TurboTax.  The license key is only for the desktop download software.   Online software is priced very differently.

[KSchill75]

I want to do my mother’s taxes but can’t seem to download a tax file for her.  Program keeps defaulting to my account. Please email me a procedure for this. My email is: [email address removed].  Need to print hard copy to follow. Thank you.

[xmasbaby0]

When you use online TurboTax you get one return per fee.   Each return needs its own account and user ID.  If you use the same account and user ID for more than one return, the second return overwrites the first one and it is lost forever.

[jdstritt99]

I have divorced since my 2023 tax return and need to create a new separate turbotax account

[xmasbaby0]

@jdstritt99

When your filing status changes to Single, it is best to start a new account with a new user ID.   It is too difficult to delete the embedded information from a spouse if you use the same account that was used for past joint returns.

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

[jdstritt99]

I am happy to create a new account but want to use same email address as before.
Help?

[Vanessa A]

You can use your same email address, you will just need to create a new user ID.