Chat with a rep

[DoninGA]

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@CDAVIDH wrote:

I'd like a copy of my 2024 tax return please.

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To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Go to this IRS website for free transcripts of a federal tax return - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[Aaditya]

Hello I tried to file the tax and after filling everything it was for payment of $159, is it normal? I am not seeking any expert help or anything but still why this much to charge?

[DoninGA]

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@Aaditya wrote:

Hello I tried to file the tax and after filling everything it was for payment of $159, is it normal? I am not seeking any expert help or anything but still why this much to charge?

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See this TurboTax support FAQ for how to view your account fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

Or click on Price Preview at the top right of the online program screen.

What is included in the fees?

[X4granny]

I have entered the interest earned from my Schedule K-1 but the program won’t accept it.  I have deleted the k-1 and re-entered several times, but it still won’t accept it.  I even deleted the entire 1040 and started over.  Am I doing something wrong or is your program?

[sharil811]

How do I get a copy of 2024 tax return that I paid Turbo for but was rejected by the IRS and I was never notified that it was declined

[DoninGA]

@sharil811 

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

[ThomasM125]

You may be looking for the interest income to show on Schedule E, page two, where K-1 income normally shows. But in the case of interest income it would show on Schedule B or directly on Form 1040, line 2. So, it may be on your return you are just not seeing it. You can see your Form 1040 while working online with TurboTax by following these steps:

1. Choose Tax Tools from your left menu bar in TurboTax Online while working in your program
2. Choose Tools
3. Choose View Tax Summary
4. See the Preview my 1040 option in the left menu bar and click on it
5. Choose the Back option in the left menu bar when you are done

 @X4granny

[Siimpleking]

Good day I was charged TurboTax Expert Assist Deluxe, may I asked why?

Order Number: TTWC6WB336957087

[mesquitebean]

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@Siimpleking g wrote:

Good day I was charged TurboTax Expert Assist Deluxe, may I asked why?

Order Number: [redacted]

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This is mainly a user community forum.  No one can know anything here about a specific order/billing.  If you didn't electively choose the higher-level Expert Assist feature, then the 2 most likely reasons are either you mistakenly chose that upgrade, or you started off in a live expert product from the very beginning without realizing it.    Did you already pay it?   If not, that live expert feature can be removed prior to paying if it wasn't used, and we can tell you how.    Or did you go ahead and pay it anyway?

If you already paid, you can phone TurboTax Support and plead your best case, but they usually go by a rigid script in regards to Online TurboTax.  They frequently say that continuing to pay for the online product indicates agreement with the terms, but it can't hurt to try.

TurboTax Customer Support

Hours 5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/

[Michelleh0625]

Hello I was wondering why haven’t I received my 2026 state as of yet when I received my federal last week Wednesday.

[mesquitebean]

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@ Michelleh0625 wrote:

Hello I was wondering why haven’t I received my 2026 state as of yet when I received my federal last week Wednesday.

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Obviously you meant to say 2025 state refund, not 2026.   Typo's happen 😊   Some states are fairly quick with refunds, while other states can take a long time processing returns--even several weeks--as they crack down on detecting fraudulent returns.     Here are some things you should check:

First, you need to be sure your state return was successfully filed.   If you efiled, be sure your efiled state return was accepted.  If you used Online TurboTax, you can check by looking at the Tax Home in your Online account.

Or did you choose to file by mail instead?  TurboTax does not mail it for you.  If you chose that method, you have to print, sign, date, and mail it.

The FAQ below tells how to check on a state refund.   When you scroll down further there, you will see a link for your state.

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...