@Siimpleking g wrote:
Good day I was charged TurboTax Expert Assist Deluxe, may I asked why?
Order Number: [redacted]
This is mainly a user community forum. No one can know anything here about a specific order/billing. If you didn't electively choose the higher-level Expert Assist feature, then the 2 most likely reasons are either you mistakenly chose that upgrade, or you started off in a live expert product from the very beginning without realizing it. Did you already pay it? If not, that live expert feature can be removed prior to paying if it wasn't used, and we can tell you how. Or did you go ahead and pay it anyway?
If you already paid, you can phone TurboTax Support and plead your best case, but they usually go by a rigid script in regards to Online TurboTax. They frequently say that continuing to pay for the online product indicates agreement with the terms, but it can't hurt to try.
TurboTax Customer Support
Hours 5AM-9PM Pacific, 7 days/week
https://ttlc.intuit.com/turbotax-support/en-us/contact/
