Chat with a rep

[user17705032923]

[mesquitebean]

@user17705032923 

The date in your image is an estimate, thus the "est." beside it.   21 days is the time TurboTax gives everyone as an estimate, since the IRS says most people get their refunds within 21 days.   So it's just based on the most common refund times at the IRS.  After efiling, the TurboTax program does not get any update in your deposit date from the IRS.  

If the IRS says you should have received it on Feb. 9, the IRS also says their date can vary due to differences in various banks processing routines.   But there are some things you should check:

Check your refund choice and the deposit information you entered for your refund deposit to be sure no digits were incorrect or transposed.    In your return PDF, the Filing Instructions pages should show the method, and also the summary pages as described in this FAQ:

FAQ:Where can I find my direct deposit account information after I've e-filed?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/find-direct-deposit-a...

 Also, did you buy any optional features during the filing process--such as the "pay product fees out of refund option" or the "Up to 5 days early option" (the free version of the latter could involve opening a Credit Karma account.)    If so, depending on what you chose, those options can involve a third-party bank; i.e., the IRS would send the funds to the third-party bank where the fees are subtracted, then the third-party bank would send the rest to your bank account, or in your case the Cash App (which i'm not familiar with), or to a Credit Karma Money account if the free version of "Up to 5 days early" was chosen.    Did you use any of those extra features?   Did you pay your TurboTax fees upfront with credit/debit card?

If it doesn't arrive soon, you can always ask the IRS "where" the refund was sent to see if they sent it to your own deposit account or whether it was sent to a third-party intermediary bank.

[mesquitebean]

@ user17705032923 

ADDENDUM

Here's some more info in case you end up asking the IRS where it was sent.

       To make it even more confusing, in regards to a third-party bank, and from what I quickly read in a search, Cash App (which is not a bank itself) uses routing numbers for Sutton Bank or, for older accounts, Lincoln Savings Bank as the underlying partner bank that provides its financial services.  

[Craig27568]

Can I change my bank account for my tax return if my bank account has been closed

[DoninGA]

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@Craig27568 wrote:

Can I change my bank account for my tax return if my bank account has been closed

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If you have filed the tax return, the bank information cannot be changed.  If the IRS cannot direct deposit the refund due to the closed account they will mail a refund check to the address on the tax return.

If you have not filed the tax return, in the File section on Step 2 you can enter the bank information for direct deposit.

[user17710315368]

I accidentally put in wrong bank number

[xmasbaby0]

Did you already e-file?  If you did NOT e-file you can go to the FILE section  step 2 to enter/change how you want to receive your refund.  If you want direct deposit you need the routing number and your own account number. 

If you e-filed:

Banking information for direct deposit is wrong or closed

If you entered incorrect banking information for your refund, you can change it if your return is rejected.  If it is accepted, however, it is too late to change it.  The bank will reject the refund and send it back to the IRS.

https://www.taxpayeradvocate.irs.gov/news/tax-tips/direct-deposit-changes-for-2026-could-affect-how-...

If you take NO action—-the IRS will freeze your refund for at least six weeks and then mail you a check.

If your refund is sent back to the IRS—- make certain that the address you entered on your Form 1040 is correct.  And…open all mail, even if it looks like junk mail.

@user17710315368

[pottero]

I just installed TurboTax Home & Business, found and imported my file from last year and tried to do a File; Save As.

The save as dialog box only shows drive C:.  I keep my files on a network drive (F:).  The drive shows in Windows File Explorer but not in TurboTax.

How di I fix this

[mesquitebean]

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@ pottero wrote:

I just installed TurboTax Home & Business, found and imported my file from last year and tried to do a File; Save As.

The save as dialog box only shows drive C:.  I keep my files on a network drive (F:).  The drive shows in Windows File Explorer but not in TurboTax.

How di I fix this

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I just tested mine, and it has no problem using "Save As" to save to a drive letter other than C.    In the TurboTax program, when I choose "Save as", a small Explorer pane pops up.  In the left column of that popup when I scroll up and down, I can see my whole directory tree including other drive letters, and can choose to save the file to another drive, even a thumb drive (which I do often as a backup while working on my return.)   My other drive is not a "Network drive" per se, however, but it seems it would work the same way.

        Are you saying that in that popup when you scroll up and down that left-column directory tree you can't find the Network drive at all?  If so, I don't know what to tell you, since I don't use a network drive, and my TurboTax program finds my other drive letters OK. 

       Maybe it's a Windows issue or network issue.   Does your network drive have to give permission to a program first to see and use files on it?  (Just thinking out loud)

In the meantime, I guess one workaround as you troubleshoot this would be to save the file first in regular fashion to the Documents\TurboTax folder ( which is the default folder for TurboTax data files), then copy/move that file to the network drive. 

[hurricanedean]

Hi 

[xmasbaby0]

@hurricanedean This is not live chat.  This is the user forum which works like a bulletin board.   Please post a complete, clearly worded specific question if you need help.

[JoyLewis]

I got four login codes via text message from you guys and I was not logging it at the time. I just logged into send this message to find out what's going on or what I need to do to protect myself.

[mesquitebean]

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@ JoyLewis wrote:

I got four login codes via text message from you guys and I was not logging it at the time. I just logged into send this message to find out what's going on or what I need to do to protect myself.

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This is a user community forum--not a direct route to TurboTax Support--so any unexpected text codes didn't come from "us guys" here but would have come from their automated computer system.  But we can tell you how to check and update the log-in security in your Intuit Account, such as changing your password, etc. and also how to phone Customer Support.

Log into your Online TurboTax account.  In the left menu column scroll way down to Intuit Account.

In the Intuit Account settings click the tab Sign in & Security.

You can verify your settings there, and can change password, update email address, if needed, etc.

Also while in that same Sign In & Security section scroll down a little and you'll see a section "Account activity."   See if anything looks unusual there.

NOTE:  Be aware that if you have multiple Intuit accounts, i.e., different User IDs (as happens to a lot of people), any changes made in one account won't reflect in the other accounts.   For additional help with this matter:

Contact TurboTax Support

5AM-9PM Pacific, 7 days per week

 https://ttlc.intuit.com/turbotax-support/en-us/contact/

[CDAVIDH]

I'd like a copy of my 2024 tax return please.

[CDAVIDH]

Please send me my 2024 tax return.