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Good evening,
I'm requesting a refund as the platform made me pay to try file my taxes. I'm a single, individual and I should not have been charged. Can you please assist?
Thanks,
Deirdre Lawlor
Unfortunately, we aren't able to process refunds on this platform. Please contact TurboTax Phone Support for assistance.
I rec an email from you all on my taxes I did not efiled I mailed them in
If the email was reminding you to e-file, you can ignore it. @Timers22
Can I get a service code? I don't have the amount needed to pay this turbotax fee.
Service codes are issued by customer support for very specific reasons, not just because you want a discount.
https://ttlc.intuit.com/community/charges-and-fees/help/what-is-a-service-code/00/25646
Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site
https://apps.irs.gov/app/freeFile/
Or—if you live in certain states you may be eligible to use the new IRS Direct File
In Filing Season 2025, Direct File will be available in Alaska, Arizona, California, Connecticut, Florida, Idaho, Kansas, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Washington, Wisconsin, and Wyoming.
https://home.treasury.gov/news/press-releases/jy2629
Trying to get more information about filing my own taxes for 2022 and 2023 years
See this help article:
TurboTax Software Prior Tax Years
You cannot change the tax year. The current online program is for 2024 only. Only a 2024 return can be prepared online and only a 2024 return can be e-filed.
Online preparation and e-filing for 2021, 2022, and 2023 is permanently closed.
Note: The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac. It cannot be used on a mobile device.
To file a return for a prior tax year
If you need to prepare a return for 2021, 2022, or 2023 you can purchase and download desktop software to do it, then print, sign, and mail the return(s)
https://turbotax.intuit.com/personal-taxes/past-years-products/
You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.
Remember to prepare your state return as well—if you live in a state that has a state income tax.
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
I file my taxes and I made a mistake on it I said I file jointly but I meant to say separately please help me
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