Chat with a rep

[dellen161]

Good evening, 

I'm requesting a refund as the platform made me pay to try file my taxes. I'm a single, individual and I should not have been charged. Can you please assist? 

Thanks, 

Deirdre Lawlor

[KeshaH]

Unfortunately, we aren't able to process refunds on this platform. Please contact TurboTax Phone Support for assistance.

@dellen161 

[Timers22]

I rec an email from you all on my taxes I did not efiled I mailed them in

[DawnC]

If the email was reminding you to e-file, you can ignore it.   @Timers22 

[Bonepappy]

Can I get a service code? I don't have the amount needed to pay this turbotax fee. 

[xmasbaby0]

Service codes are issued by customer support for very specific reasons, not just because you want a discount.

https://ttlc.intuit.com/community/charges-and-fees/help/what-is-a-service-code/00/25646

Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site

https://apps.irs.gov/app/freeFile/

Or—if you live in certain states you may be eligible to use the new IRS Direct File

In Filing Season 2025, Direct File will be available in Alaska, Arizona, California, Connecticut, Florida, Idaho, Kansas, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Washington, Wisconsin, and Wyoming. 

https://directfile.irs.gov/

https://home.treasury.gov/news/press-releases/jy2629

[Eblair]

Trying to get more information about filing my own taxes for 2022 and 2023 years 

[CatinaT1]

See this help article:

TurboTax Software Prior Tax Years

[xmasbaby0]

@Eblair

You cannot change the tax year.   The current online program is for 2024 only.   Only a 2024 return can be prepared online and only a 2024 return can be e-filed.

Online preparation and e-filing for 2021, 2022, and  2023 is permanently closed.

Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.

To file a return for a prior tax year

 If you need to prepare a return for 2021, 2022, or 2023  you can purchase and download desktop software to do it, then print, sign,  and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.

Remember to prepare your state return as well—if you live in a state that has a state income tax.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[Odielee52]

I file my taxes and I made a mistake on it I said I file jointly but I meant to say separately  please help me 

[DoninGA]

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@Odielee52 wrote:

I file my taxes and I made a mistake on it I said I file jointly but I meant to say separately  please help me 

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You cannot change the filing status to filing separately from filing jointly after the due date of the tax return. April 15, 2025.

[Kiahgarriga]

Hello I need a breakdown for my taxes for 2022 and 2023 

[DoninGA]

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@Kiahgarriga wrote:

Hello I need a breakdown for my taxes for 2022 and 2023 

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To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF) 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[therese011096]

Hello. I want to access my 2017 and 2019 returns 

[mesquitebean]

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@ therese011096 wrote:

Hello. I want to access my 2017 and 2019 returns 

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The 2017 return may or may not still be there.  I believe TurboTax normally keeps returns for 7 years, but it can't hurt to look.   I'll tell you how to look for past online returns below.  Another option is to get IRS tax return transcripts either in an online IRS account or by ordering.  Copies of the actual returns from the IRS would cost $30 each and takes several weeks.

This answer assumes your past returns were prepared in Online TurboTax.   Any return prepared in desktop TurboTax will not be in an Online account.  Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary.  Many people end up with more than 1 account.  The pathway to download the PDF or tax data file depends on whether or not you have started an online 2024 return.  I provide both scenarios below, so choose which one is appropriate for your situation.

If you have not yet started a 2024 online return:

Sign in to your account.   What you see next depends on whether or not you have already started a 2024 return in that account.   If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2024 return in that account.  If you haven't yet started a return, it will start asking you some questions.  Answer those preliminary questions (you don't actually have to prepare a return), and then when you are far enough into the process the left menu column will change, and you'll then see a Tax Home option.  Do not click the Documents tab.  Instead, click on Tax Home.  Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents".  Expand that section and choose the past year you want.   If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one.  I'll tell you below how to troubleshoot.

If you have already started or finished a 2024 online return:

Log in, and if you've already started a 2024 return in that account, then it may already open at the Tax Home.  If not, click the Tax Home tab in the left column menu.  Do not use the Documents tab.  At the Tax Home scroll down and expand "Your Tax Returns & Documents."   If the past returns are not there, see the steps below.

If you do all that and can't find the past return, here's how to look for multiple accounts:

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

         Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.