Cannot update forms that are being requested to update

[willjebns]

I've been having the worst time with trying to complete my filing. There are a few "changes" that need to be made. I go to review them and they are absolutely correct and don't need to be updated. Anyway, I put in a change to the form and nothing happens. The page either exits and asks me to make the change again or the page reloads to the same status. This is ridiculous. I was even having other pages crash constantly while updating, but I quickly pasted information in and hit continue before the rest of the page tried to load. If I can't E-file because of these bugs, I fill ask for a refund and will file elsewhere. 

[SForrestLO]

If you are using the CD/Software try this. Troubleshoot installation and running TurboTax for Windows

Troubleshooting Updating Issues

[willjebns]

I'm using the online version. 

[MichelleLO]

Try to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Firefox if you're currently using Chrome and vice versa. 
If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

[willjebns]

I tried it on Chrome, Firefox, Opera, and Edge. Cleared cache+cookies on all. Same issue. I was able to get a few corrections in by copy+paste before the entire page was able to load. This is clearly a software issue on your end. I had to eventually print 80+ pages, check them all manually, and file them my mail. Major inconvenience. I also made schedules to call in, but never received a call on two occasions. Received a call back after my 3rd scheduled time, but was busy and ignored the call.

 I just want a refund at this point for having to essentially organize my taxes myself. 

[CarissaM]

In order to receive a product refund, please follow the instructions here to contact the customer support team. We are unable to process any refunds here in this online forum.