Can't activate Turbotax Home and Business

[NCperson]

@k6sun - can you provide more detail? 

1) were you able to download the file from TT?

2) did it launch? did it download the updated files?

3) did it hang up at activation?

do you have a new PC purchased after OCt 10, 2020 (and presumably running WIndows 20h2?) check start>settings>system>about)

[k6sun]

Yes it downloaded but YES hung up at the activation part.  I have been trying to cancel the software recently purchased and maybe trying not basic but deluxe instead but no response as yet.

[NCperson]

did you try this?  appears the issue is anyone who has Windows Version 20H2 (Start>settings>system>about); this version is installed on all new computers purchased after Oct. 10, 2020) - does that fit you? 

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally. 

[k6sun]

Ok will try this and yes on computer.

[k6sun]

It worked...thank you so much.

[24dialfred]

I can't get mine activated on either of my computers. 

Both are Windows 10 Pro, one on ethernet & the other on WiFi.

The error message when I try to activate says TurboTax cannot connect to my computer.

I ran all my updatees, no change.

I flushed the dns & no change.

I changed dns settings & no change.

I changed default browers & no change.

I tried every resolution for my monitor, no change.

Restarted my Pace 5268AC Gateway from ATT & no change.

Spent 4 hours on various phone calls with Turbotax, with no change.

They even let me download a program - I have a CD - and gave me a new activation code.

No change.

Looks like I will have to send the program back to Amazon & get something different.

Unless someone who knows more than I do can help.

PLEASE

[NCperson]

suggest calling Turbo Tax support directly....

[k6sun]

They helped me.  They said with a new Windows update something is blocking.  They suggested I reduce my resolution to 800 x 600 then try it.  But remember what your resolution was before hand so you can return to it...and it worked...Try that.

[24dialfred]

Tried that, didn't work

[JIMMYOK]

Changing my resolution to 800x600 fixed the issue for me too.  It definitely has something to do with the larger resolutions.  I am installing TurboTax 2020...

[NCperson]

@JIMMYOK - it has something to do with Microsoft Windows Version 20H2 that doesn't play nice with TT...and all computers purchased after Oct 10, 2020 have this new version of Windows.  did you buy a new computer? 

[kb9geg]

unbelievable, this fixed it. 

[k6sun]

So glad😁

[JIMMYOK]

Yes, it is a new PC...

[Critter-3]

It's only an issue for those that have Windows Version 20H2 which has been loaded on all new computers manufactured after Oct 10, 2020.....I bet you have a new PC.....

please read through this thread 

https://ttlc.intuit.com/community/taxes/discussion/activation-2019/00/1740866