Activation 2019????

Forum|Forum|5 years ago
November 6, 2020
2 replies
45 views

here is the dilemma:

I recently purchased a new HP laptop (Windows 10) and went about re-installing TT2019.

I am unable to get the software activated as the software freezes with a blue dot in the middle of the activation screen. I can't even get to the screen where the code is typed in!

I have been on the phone with TT for over two hours and no solution solves the problem. I have only used 1 activation, so I am not at the 5 limit. They suggest it's a communications setting on my side, but can't understand what that can be. We have uninstalled and re-installed both deluxe and premier multiple times to no avail.

I have turned off the firewalls and removed any virus software (norton, etc.) so that isn't the issue. I loaded the software on my wife's laptop (about 2 years old also HP with Windows 10) and the activation screen comes up and I can activate the software on that machine, so it's not any settings on the modem in our home that is the root of the problem but it does point to either a communication setting on this new laptop or something in the versioning of HP or Windows software.

Anyone else with a new laptop that has had same issue? I am trying to resolve before the 2020 software becomes available and TT help lines are inundated with other callers as I suspect I will have the same issue with the 2020 software.

SteamTrain

Level 15

Separate things to try (If not already attempted)

1) Check for windows 10 updates and make sure they are installed (and rebooted a couple times too) Partially installed windows updates will stop TTX installation. Since you've uninstalled/reinstalled a couple times, perhaps you've rebooted too, but have to check.

2) Did you try installing under Windows 8 compatibility (this may require further explanation as to how-to)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

NCpersonAuthor

Level 15

I ran under window 8 compatibility and that did not solve it. TT19 is compatible with Windows 10...

windows is up-to-date (i checked)

DoninGA

Level 15

@NCperson wrote:

I ran under window 8 compatibility and that did not solve it. TT19 is compatible with Windows 10...

windows is up-to-date (i checked)

Close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and then OK

Start the TurboTax program

ozatalar1935

Level 2

I have the same problem. I downloaded turbotax software on my old computer and prepared and filed the 1040 for 2019.

To prepare my 1040 for 2020 I bought a new MacBook air.

I downloaded 2019 turbo software on this new MacBook Air. But there was a problem with this computer and returned it to Apple for another MacBook Air. I downloaded the 2019 turbotax software onto this MacBook Air. Unfortunately I had problem with this computer also. So I decided and I bought a MacBook Pro . I downloaded 2019 turbotax software and entered activation code. But it rejected it because I used up my activation limit on 5 computer . I think turbotax rejecting because I used tax activation on two MacBook Air computers which I returned to Apple. Now , how can I explain this to Turbotax