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irritatedwithTT
Level 1

Can't activate Turbotax Home and Business

Turbotax won't let me activate. As in, there is no menu or dialog box for me to enter my activation code. 

 

image.png

I purchased and downloaded initially through Amazon and had the blank screen process. Contacted TT through twitter and was told 3rd party downloads are janky and I should get a refund. Did that and then purchased the DVD and downloaded from installturbotax.com and have the same blank screen problem. 

 

I've gone through all the troubleshooting processes I can find related to this issue with no success. What is going on?!?

122 Replies
EbonyL122824
Intuit Alumni

Can't activate Turbotax Home and Business

Please try the steps in the following FAQ and if you are unsuccessful,  respond back and we will dig deeper.

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...

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irritatedwithTT
Level 1

Can't activate Turbotax Home and Business

Per the article I was directed to:

 

You are impacted if you

"have successfully activated your license"

 

I can't activate the license because the activation menu does not display. IT IS A BLANK SCREEN.

 

 

 

 

Nevertheless, I attempted Methods 1, 2, & 3 provided in the article even though I didn't meet the criteria for that to be my solution. They didn't work. I've even tried a different computer and I'm having the same problem. Turbotax needs to dig deeper.

JeanneLO
Intuit Alumni

Can't activate Turbotax Home and Business

Please contact our customer support for additional help with activating your TurboTax product if none of the troubleshooting tips helped. https://support.turbotax.intuit.com/contact/

 

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goemrick
Returning Member

Can't activate Turbotax Home and Business

Did this ever get resolved, I have the same issue

Alyahanda
Returning Member

Can't activate Turbotax Home and Business

Unable to activate TT Premier 2019

Alyahanda
Returning Member

Can't activate Turbotax Home and Business

Gives some instruction on what to do with my computer to overcome problem, but not being computer orientated, I need live help from a turbotax expert.  Please call:  [phone number removed]

 

Alyahanda
Returning Member

Can't activate Turbotax Home and Business

Can you provide live chat assistance to solve problem?

Critter-3
Level 15

Can't activate Turbotax Home and Business

Please contact our customer support for additional help with activating your TurboTax product if none of the troubleshooting tips helped. https://support.turbotax.intuit.com/contact/

ConeyIslandBear
Level 2

Can't activate Turbotax Home and Business

Have the INTUIT developers found the bug yet after 10 months?

 

My TurboTax-19 H&B ran fine back in Jan-Feb but now moved it to a brand new Windows 10 Dell and same problem as above - blank activation screen.

 

On the phone with TurboTax help line for 2 hours yesterday, he even consulted a developer, no luck.

There is  serious incompatibility bug, no point pretending the elephant is not in the room.

 

Any progress?

kenmeyer
New Member

Can't activate Turbotax Home and Business

You will not believe this.  I found a resolution to the blank activation screen in another support site.  Changing display resolution to 800 x 600 and then starting turbo tax.  Activation screen shows up.  Activate and then return to the original display resolution.  Worked for me with Premier 2020. Once activated I tested in the original display resolution and it works.    This is unbelievable to me since 800 x 600 has not been used for years.

NCperson
Level 15

Can't activate Turbotax Home and Business

@kenmeyer - i ran into this as well.   It's only an issue for those that have Windows Version 20H2 which has been loaded on all new computers manufactured after Oct 10, 2020.....I bet you have a new PC.....

 

please read through this thread 

 

https://ttlc.intuit.com/community/taxes/discussion/activation-2019/00/1740866

 

 

musismom1
New Member

Can't activate Turbotax Home and Business

Unbelievable!!! I can't believe I wasted hours on this and it was a screen resolution issue. I even called TurboTax and they were no help at all. Thirty minutes trying to convince me my download was bad until I finally installed it on my old computer to prove that was not the issue. Then they told me they could not help me.  :(

 

Thank you!!!

jeffm529
Level 1

Can't activate Turbotax Home and Business

you r a genius! thanks

k6sun
Level 2

Can't activate Turbotax Home and Business

Have done all of suggestions, but still nothing

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