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I have never experienced that problem, I purchase my software on CD and filing is included, but if I were to have that type of problem, then I would simply "try it and see whether it works or not." You have nothing to lose by trying. Then if that doesn't work, I see two options: 1) pay the balance due, or 2) switch over to H&R Block software. They are compatible and can draw data from each other. Good luck.
TurboTax Customer Support would be able to answer your questions regarding your balance owed. Use the keywords billing issues so you get to the right person.
What is the TurboTax phone number?
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